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General Manager

Company: SMG - Worldwide Entertainment & Convention Venue M
Location: Bethlehem
Posted on: May 26, 2019

Job Description:

Summary SMG, the leader in privately managed public assembly facilities, has immediate openings for the General Manager - Stadium/Arena/Theater position. This individual will be responsible for leadership of the overall daily management, operating and promotion of the facilities; including oversight of all operating departments, including, without limitation, event booking and promoting, marketing, sales, event services, event production, finance, human resources, food and beverage, box office, advertising, security, purchasing, contract compliance, risk management, plant operation and maintenance, parking and related operations. Essential Duties and Responsibilities Solicits, books, contracts and/or buys and promotes a complete schedule of events, including, concerts, comedians, theatrical events, family shows, dirt events, sporting events, dance events, exhibitions, flat shows, meetings and conferences, graduations, ceremonies, and other innovative/creative events, through the establishment of positive relationships with agents and artist management, promoters, event producers, event presenters, businesses, organizations, meeting planners and the like. Oversees and coordinates the marketing and promotion of facility events, as applicable. Negotiates and secures commercial rights sponsorships such as naming rights, product rights, service and serving rights, fixed-panel and electronic advertising, digital and social media advertising, and the like. Establishes and maintains active contact and an effective working relationship with the Client/Contract Administrator, professional sports tenants, government departments and agencies, live entertainment industry representatives, rights holders, event organizers, national governing bodies of sport, community and civic organizations, as well as, union representatives (where applicable) to encourage continual and regular use of the facilities. Directs the development, administration and execution of all financial and operating reports, including, but not limited to, annual operating budget, capital expenses, operating revenue, expense budgets, and cash flow projections. Oversees the development of the annual business plan, including; event calendar, activity schedules, sales and marketing activities and goals, service objectives and projections for attendance and/or revenue. Negotiates tenant agreements related to the use of the facility, as applicable. Regularly monitors the financial status of the operation in line with approved budgets, and regularly monitors the status of the corporate fees attributable to the facility operation. Oversees and coordinates the provision of food and beverage concessions and catering services at the facility. Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility. Negotiates and provides final approval on all contractual agreements with vendors, and use agreements with event organizers, hosts, agents, artist managers, promoters and producers. Conduct meetings with senior and support staff, as well as regular meetings with contract administrator, municipal leaders, marketing/alliance partners, and key stakeholders. Implements security and operational best practices, following guidelines set by the major professional sports leagues, national governing bodies and SMG. Monitors compliance with all provisions of the SMG management services contract, and develops and implements facility goals in accordance with the contract, the Client's objectives, corporate policy and good business practices. Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the SMG corporate office. Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: maintain high-standards for guest services, employee training and development, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management procedures, or other areas as required. Other duties as assigned. Qualifications This individual must be a well-established leader and professional with a minimum of 3-5 years of industry experience in a senior management level position within a Stadium or Arena. The individual must have a proven track record of managing and leading large-scale facility operations with a diverse workforce. Must have significant experience in the live entertainment booking, event promoting and supervising live entertainment productions areas, together with experience in the following areas: contract negotiations (particularly with professional sports teams), personnel supervision, business law, and purchasing procedures. Experience with labor relations and union contracts is desired but not mandatory. The candidate must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of the industry and must demonstrate business acumen with a client/customer service focus and the ability to communicate effectively in both written and public speaking forums. Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related field, or equivalent combination of education and experience is required. Status and Scope Reports to the Regional Manager/Vice President. Directly supervises all the senior staff at the location. The individual must establish and maintain effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, artist promoters, managers and agents, the sports and entertainment industry, community and civic organizations, as well as, union representatives (if applicable) to encourage continual and regular use of the facility.

Keywords: SMG - Worldwide Entertainment & Convention Venue M, Philadelphia , General Manager, Executive , Bethlehem, Pennsylvania

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