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VP of Customer Strategy

Company: Software Related / IT Services, Philadelphia, PA
Location: Philadelphia
Posted on: July 13, 2018

Job Description:

We’re looking for a VP, Customer Strategy to join our rapidly growing revenue team. As VP, Customer Strategy, you will be actively managing a team of customer strategists with a focus on developing talent and driving the team to exceed its goals. You’ll be working in one of the most collaborative offices in Center City Philly, developing and working with machine learning technology, surrounded by passionate, high-performing individuals. This role will be focused on our small to mid-sized business segment, working with key stakeholders to drive solutions for our customers while introducing new product lines to the market. With a customer base spanning several countries, and expanding, you’ll be exposed to a variety of businesses, opportunities, and challenges. We’re seeking a “customer first” mentality, with a passion for process and relationship building to help build long lasting customer partnerships. QUALIFICATIONS: The VP, Customer Strategy candidate is an intelligent, highly motivated person that has experience running and scaling a high growth technology customer facing team. The candidate is: Experienced in leading a high-growth customer strategy team A strong communicator, with the ability to navigate the hierarchy of organizations of all sizes, and build relationships with day-to-day managers and C-Level execs alike An accomplished, humble and highly motivated leader, with the ability to inspire others and mold high performers Analytical in nature (our clients and partners are all in an ROI driven industry), with a track record of using data to drive strategic decision making Passionate about eCommerce and retail -- direct experience required 8+ years of direct management of a high-performing customer success team and a track record of successful upselling Entrepreneurial mindset with the ability to work in a fast-changing environment A strategic, big picture thinker RESPONSIBILITIES : Provide leadership and direction for a team of 3+ Directors of Customer Strategy, with responsibility for a team of 30 and growing.- Hire, manage, and develop your team with a focus on empowering members to grow professionally Collaborate with marketing, technology, revenue operations, product, and business operations teams on cross-functional initiatives to drive company growth Regularly evaluate the effectiveness of our customer interactions and build strategies that support our growing customer base Participate in development of internal and external messaging, including iteration of value propositions and objection handling WHO WE ARE: Company built a technology from the ground up that’s dedicated to one mission: Tackle the challenges retailers face in data-driven e-commerce channels. Based on advanced machine learning algorithms and deep data science expertise, our technology digests and analyzes massive, real-time datasets, allowing it to spot trends and continually improve campaigns for Google Shopping, Facebook dynamic ads, and Bing Shopping. These channels are changing every day—and have become too complex and competitive to manage manually or with outdated technologies. They require automated, sophisticated, and ever-evolving technology to stay ahead. That’s what Company is all about. We’re proud to work with retailers of all sizes and verticals in the U.S. and abroad, including Under Armour, Crate & Barrel, and Boscov’s, to name a few.

Keywords: Software Related / IT Services, Philadelphia, PA, Philadelphia, VP of Customer Strategy, Executive, Philadelphia, Pennsylvania

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