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Care Navigator Customer Service Director

Company: HCR ManorCare
Location: Montgomeryville
Posted on: January 14, 2018

Job Description:

Employer provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

The Care Navigator directs the overall patient experience from admission through discharge.

Meets and greets new patients to facility; explains and orients patients to the facility services such as therapy, meals, bathing, medications, activities and the guest services directory

Resolves customer requests, questions and initiates follow-up of concerns; provides information to improve customer service

Synchronizes discharge planning with the patient, family, rehabilitation, nursing and social service

Serves as a role model to foster superb customer service

In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.
494 - ManorCare Health Services - Montgomeryville, Pennsylvania
Minimum one-year experience in a customer service or administrative position required.

Job Specific Details:

Entry level position into skilled nursing administration

Keywords: HCR ManorCare, Philadelphia, Care Navigator Customer Service Director, Executive, Montgomeryville, Pennsylvania

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