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Commercial Landscape Operations Manager

Company: The Arrimour Landscape Group
Location: Levittown
Posted on: January 8, 2018

Job Description:

Operation Manager Reports To: Account Manager Summary: The Account Manager is responsible for exceeding customer expectations by effective management of the financial and human resources appropriated to them. The position ensures the performance of Arrimour Group Quality Standards and the management of all resources to achieve confidence and exceptional service for their clients. Priorities: 1. Develop and Maintain a Strong Team Evaluate team strengths and limitations, augment as appropriate Ensure proper development of Crew Leaders" ensure relationship is successful and fosters trust Mentor Crew Leaders and crew team members to ensure effective implementation of Arrimour Group quality standards Perform timely annual performance evaluations and personnel development strategies Identify team members with potential for growth/career path Foster a cohesive team of Operations and Administrative staff to ensure quick response for client expectations and quality production Support timely and accurate implementation of procedures and paperwork 2. Arrimour Group Customer Service Standards Provide assurance that contract obligations, quality standards and expectations are fulfilled. Provide support to team members in performing and completing all client projects " we are the experts, they are seeking our advice 3. Arrimour Group Quality Standards Ensure Arrimour Group Quality Standards are met by all team members for all clients Accountable for profitability by diligent monitoring and productivity Manages control system to ensure extra billable work is performed in a timely, accurate and profitable manner Assists with the implementation of long-term enhancement objectives of sites in designated market area Manages direct cost of sites in designated market area, meeting budget goals and business objectives Manage service crews, support crews and staff to satisfy contract obligations and ensure responsive concern for client expectations Ensure extra billable work is performed and processed in a timely manner Summary of Specific Responsibilities: I. Management of Accounts A. Maintains standards and ensures quality B. Implement procedures and processes, and coordinate routine and long-term tasks and schedules. II. Estimating/Sales A. Provide data for maintenance proposals and pricing B. Development and implementation of estimating operational standards III. Personnel A. Recruit, hire and develop maintenance team B. Maintain standards of performance and initiate periodic evaluations C. Represent company in professional groups/associations D. Maintain active contact with people and trends in the industry that affect operations Qualifications & Experience Required: BS Degree (or equivalent) or 4 years experience in landscape maintenance preferred Strong communication skills " English verbal, written and reading comprehension Ability to develop strong employee relationships Hands on approach to task management and employee Strong time management and organizational skills Strong analytical skills, ability to meet critical deadlines with accuracy and attention to detail Responsive to client's needs and requests " build customer rapport Preferred: Certifications in Landscape Maintenance and Irrigation Qualified Applicator License Bi-lingual Spanish Computer skills " Microsoft Word, Excel and Email Personnel Development: Professional demeanor and appearance Proven leadership abilities with organized and structured approach to crew supervision Responsive with positive attitude and initiative, team oriented, and strong role model Accomplished verbal and written communication skills

Keywords: The Arrimour Landscape Group, Philadelphia, Commercial Landscape Operations Manager, Executive, Levittown, Pennsylvania

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