Office Manager

Company: Compass Experience Labs LLC
Location: New York
Posted on: May 19, 2025

Job Description:

Career Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.
Canino Psychotherapy is a well-established private practice based in Dumbo, Brooklyn. Since 2005, we've grown to a team of over 65 therapists and are known for providing exceptional care with kindness, respect, and professionalism.We're currently hiring a Client Scheduler & Office Manager to support our expanding practice. This person will play a vital role in client onboarding, scheduling, and daily operations-helping us provide seamless care and a welcoming experience from the first point of contact.What You'll Do:

• Schedule clients with the right therapist based on fit and availability
• Respond promptly to leads via email and phone, converting inquiries into new clients
• Coordinate and manage therapists' calendars
• Assist clients with onboarding, insurance questions, and general support
• Verify insurance benefits and resolve basic billing or coverage issues
• Use scheduling tools and platforms such as ZocDoc, Therapy Notes, and Headway
• Communicate clearly and helpfully with both clients and therapistsWhat We're Looking For:
  • Strong communication skills, both written and verbal
  • Extremely detail-oriented and organized (Type A is a plus!)
  • Tech-savvy, with experience using Gmail, Google Workspace, Slack, and scheduling software
  • Familiarity with health insurance basics and client billing support
  • Ability to follow up quickly and thoughtfully with leads and current clients
  • A helpful, client-focused attitude and an interest in mental health and wellness
  • Previous experience in a scheduling, office management, or healthcare support role (preferred)
  • Part-time to start (3-4 days/week), with the potential to grow
  • Flexible hours between 8am-8pm
  • Fully remote - no location preference
  • Independent contractor or part-time employee setup, depending on fitQualifications:
    • 1+ year of experience in a similar role (healthcare preferred)
    • Strong multitasking and organizational abilities
    • Self-starter comfortable working independently in a remote setting
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Keywords: Compass Experience Labs LLC, Philadelphia , Office Manager, Executive , New York, Pennsylvania