Event Manager

Company: Disability Solutions
Location: Philadelphia
Posted on: September 28, 2024

Job Description:

Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.Job Specific

• Receives convention files from Sales Department and reviews them for accuracy and thoroughness
• Provides initial written communication with client once file is received. Provides verbal follow-up/introduction one week later.
• Provides written and verbal communication to client regarding the management of their account
• Assists Director of Conference Management and Catering with menu development as needed
• Maintains contact with client on a regular basis to develop a relationship
• Outlines all details of convention events in the form of Banquet Event Orders and other reports so as to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
• Sends all Banquet Event Orders to clients for their review
• Responsible for receiving rooming lists on time and monitoring reservation receipt and entry and group pickup
• Prepares group resumes containing details of all reservation, billing, and Banquet Event Order information
• Evaluates changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
• Distributes Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling
• Schedules and coordinates pre-convention meetings for all assigned groups
• Ensures that information regarding daily group functions are clearly posted via the hotel's guest information system and in general meeting areas
• Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction Maintains accuracy of conference management information in Delphi
• Must meet specified monthly/annual booking goals as established during annual budgeting process
• Prepares and sends thank you letters and Catering and Conference Management Evaluation Forms to assigned groups
• Works on special projects as assigned by Director Conference Management and Catering
• Attends all applicable hotel meetings: department, staff, food and beverage, sales, and Banquet Event Order
• Assists in building strong relations with other hotel departments, employees, and outside agencies and vendors
• Other duties as assignedGeneral
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Keywords: Disability Solutions, Philadelphia , Event Manager, Executive , Philadelphia, Pennsylvania