Director Application Business Analysis
Company: LightPath
Location: Bethpage
Posted on: May 2, 2024
Job Description:
Lightpath is one of the largest competitive local exchange
carriers in the tri-state area. Weown and operate our
infrastructure "from the ground up" by deploying over 20,000 route
miles connecting 13,500 on-net/LIT buildings. With a strong
portfolio of cutting edge solutions for Internet, WAN, Voice,
SD-WAN, Security & Cloud services, we enable Enterprise customers
of all sizes the ability to react to new challenges while
developing best practices for the future. With Lightpath's
continued focus on network excellence and a "customer first"
service commitment, we are building a workforce of the best talent
that will meet the needs of our customers and reflect the diverse
communities we serve.Job SummaryThe Director - Application Business
Analysis is responsible for managing an organization of individuals
who are responsible for business analysis and quality assurance
testers for all system development across a diverse stack of
order-to-cash, customer facing and network management applications.
This Director will also be responsible for managing relationships
with 3rd party vendors, including contract negotiations, resource
management, and managing of project budgets. Due to the wide scope
of applications and tools involved, the Director is expected to
combine broad general technical skills and strong interpersonal and
team leadership qualities. Many of the applications supported by
this position are used to manage the Lightpath network, and as such
it is essential that an individual in this position have solid
understanding of networks and network technologies.Success in this
position will require a person who is self-motivated, focused on
attention to detail, possesses strong management and interpersonal
skills, has an outstanding professional attitude, and is able to
drive results.Responsibilities
- Lead a team of business analysts and QA analysts responsible
for eliciting user requirements, developing epics/stories,
prioritizing the development backlog and working with the
development teams on all aspects of implementation from inception,
through testing and deployment.
- Works with business to prioritize backlog of development work
and ensure high priority, high value items are implemented in a
timely manner to meet business expectations.
- Be the liaison between the business units, technology teams,
external vendors and support teams.
- Works closely with business units to fully operationalize any
new development and assure smooth functioning of processes and
procedures.
- Develops and maintains user documentation and instructions for
all systems.
- Development of critical reports aggregating various data
sources to provide actionable business insights.
- Demonstrates understanding of project management. Documents and
presents project status, meeting notes, action items and other
documents as appropriate.
- Maintains a detailed understanding of business processes and
maintains a broad understanding of the business as a whole.
- Anticipates customers' needs and reacts. Delivers results that
drive customer satisfaction.
- Ensure all assigned projects are implemented on time and within
budget while maintaining open communication with the respective
customers, ensuring customer satisfaction throughout the delivery
process.
- Manage department and project budgets.
- Manage relationships with 3rd party vendors, including contract
negotiations & resource management.
- Develop and maintain metrics to report on overall performance
of the organization.
- Build the organization by hiring and training the IT staff and
taking an active role in managing the careers of the people within
the organization. Qualifications
- 10+years of progressive management experience, preferably in
the Telecommunications industry.
- 10+years of IT experience.
- 10+years of IT business analysis experience, preferably in the
telecom sector.
- 5+years of IT quality assurance testing experience, preferably
in the telecom sector.
- Experience working on a CRM application such as Salesforce.com
highly preferred.
- Experience working with any of the following a strong plus: OSS
applications (i.e. NetCracker), Microsoft Azure, Telecom Billing
platforms.
- Ability to work well under pressure with a high level of follow
through.
- Experience managing project and departmental budgets.
- Strong analytical, problem-solving, troubleshooting and
conceptual skills.
- Extensive experience managing order-to-cash and network facing
applications.
- Project Management Skills including project planning, vendor
management, contract management, resource and task management,
financial budget tracking.
- Broad understanding of development technologies.
- Ability to lead complex multi-departmental project initiatives
that include diverse technology and application touch points.
- Expert knowledge of software development methodologies
including SDLC, Waterfall, and Scrum with significant involvement
in implementing technological change and related procedures.
- Demonstrated involvement with effectuating organizational and
process changes to support new business delivery models.
- Expertise in planning and managing resource workload across
initiatives.Lightpath is an Equal Opportunity Employer committed to
recruiting, hiring and promoting qualified people of all
backgrounds regardless of gender, race, color, creed, national
origin, religion, age, marital status, pregnancy, physical or
mental disability, sexual orientation, gender identity, military or
veteran status, or any other basis protected by federal, state, or
local law.
Lightpath collects personal information about its applicants for
employment that may include personal identifiers, professional or
employment related information, photos, education information
and/or protected classifications under federal and state law. This
information is collected for employment purposes, including
identification, work authorization, FCRA-compliant background
screening, human resource administration and compliance with
federal, state and local law.This position is identified as being
performed in/or reporting to company operations in New York State.
The pay range at the time of posting in the specified locations is
$165,000 - $175,000/year. Pay ranges are supplied in compliance
with New York State law. Pay is competitive and based on a number
of job-related factors, including skills and experience.
Keywords: LightPath, Philadelphia , Director Application Business Analysis, Executive , Bethpage, Pennsylvania
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