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Delivery Operations Director

Company: ConcertAI
Location: King Of Prussia
Posted on: April 2, 2024

Job Description:

**King of Prussia, Pennsylvania / Patient Solutions - Data Aggregation / Full-Time****Delivery Operations Director**About ConcertAI ConcertAI is the leading provider of precision oncology solutions for biopharma and healthcare, leveraging the largest collection of research-grade Real-world Data and the only broadly deployed oncology-specific AI solutions. Our mission is to improve translational sciences; accelerate therapeutic clinical development; and provide new capabilities for post-approval studies to accelerate needed new medical innovations to patients and to improve patient outcomes. ConcertAI has emerged as one of the highest growth technology companies in Real-world Data and AI, backed by industry leading private equity companies: SymphonyAI, Declaration Partners, Maverick Ventures, and Alliance-Bernstein. Role Summary The Delivery Operations Director is responsible for maximizing operational efficiency of processes that support the monitoring and tracking of client deliverables for production delivery and project work. The Delivery Operations Director will have a wide variety of tasks including but not limited to providing strategic direction on the development of new tools and processes to aid the delivery teams, coordinating operations to ensure inbound data and outbound deliverables are monitored, tracked and delivered according to company and client standards, as well as hiring and coaching team members. Responsibilities Provide strategic direction by monitoring customer satisfaction and industry trends and then recommending new operational standards and customer service procedures. Apply continuous improvement to existing processes. Identify and assist support teams in resolving issues while complying with service-level agreements. Manage one or two accounts at the manager level. Manage a team of Operations Coordinators, that manage day to day customer support operations to ensure deadlines and standards are meet. Develop best practices and strategic initiatives. Provide support to the Client Service Manager and Project Manager teams Take an active role in recruitment, onboarding, and talent development of members of the customer support team. Requirements Must have 10 years experience in program and project management. Experienced leader who excels at decision-making who keep the customer experience in mind throughout all of their tasks. Adept problem solvers with the capability to think quickly in urgent, critical situations. Ability to track multiple projects, client accounts, employee teams and activities simultaneously. Advanced data analysis skills. Ability to maintain a high level of professionalism and autonomy along with a program management style that promotes progress through teamwork in a collaborative environment. Demonstrated ability to develop and maintain relationships in a diverse business environment. BA/BS in Technology, Business, or equivalent in related field Experience in Technology with a focus on data aggregation. Learn More About ConcertAI ConcertAI is transforming how healthcare is delivered and dedicated to improving patient outcomes in oncology by offering innovative solutions on how data and intelligence is used to solve healthcare problems. We are creating something special in our culture, by building a collaborative, engaged, patient focused, team approach to our mission. Our high-performance teams are looking to add great talent to the mix and we are hiring for the right mix of new skills and diverse mindset. Learn more about ConcertAI at www.concertai.com , or follow us on LinkedIn. **Privacy Overview**

Keywords: ConcertAI, Philadelphia , Delivery Operations Director, Executive , King Of Prussia, Pennsylvania

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