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Operations Manager

Company: OTG Management
Location: Philadelphia
Posted on: March 19, 2023

Job Description:

Join OTG as an Operations Manager now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 10 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year.

By joining our team, you'll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.

We transform airport experiences. You drive it.


Position Summary:
The Operations Manager is a senior management leader at OTG; this position will support and assist all restaurant and market operations, as well as project manage airport and corporate initiatives. This may include staffing, development and training, food quality and presentation, guest services, and the maintenance of all policies and procedures. The Operations Manager is accountable for business results in support of operational goals and for assisting managers and crewmembers in implementing changes and results.


  • Promotes an attitude of pride, cooperation, and success in the unit
  • Directly in charge of the ordering process in the unit
  • Coordinate internal resources for the flawless execution of projects
  • Ensure that all projects are delivered on-time and within scope
  • Directly in charge of unit scheduling, managers as well as crewmembers
  • Provides leadership to the managers and crewmembers
  • Directs the managers and crewmembers to achieve company standards
  • Administration and follow-up as directed
  • Assist with assigning and defining areas of responsibility for leadership; establishes and sets deadline for the completion of assignments
  • Directs the team toward achieving goals
  • Maintains a positive work environment for both the management team and staff
  • Provides a workplace free from hazards, following all safety policies set forth by the company and conforming to any laws and regulations related to the workplaceQUALIFICATIONS AND EDUCATION REQUIREMENTS
    • Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts
    • Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
    • Proficient knowledge of P&L and budgeting and forecasting
    • Strong project management skills
    • Commitment to service of others, crew, co-workers, and leaders
    • Demonstrated dependability, personal drive, and leadership; the ability to lead by example
    • High level of integrity, work ethic, passion, and commitment to OTG values
    • Ability to train, delegate, coach, and aid in the development of crewmembers and leaders
    • Excellent verbal and written communication skills
    • Excellent Excel skills
    • Ability to work flexible hours, days, and holidays
    • Ability to clear background check for OTG and Airport badgeOTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.

Keywords: OTG Management, Philadelphia , Operations Manager, Executive , Philadelphia, Pennsylvania

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