Pest Control - Service Manager
Company: The Shield Companies
Location: Norristown
Posted on: January 27, 2023
Job Description:
EcoShield Pest Solutions/The Shield Co. Management is currently
looking for a Service Manager in your area. We are a growing
company who proudly provides our customers with comprehensive
solutions for pest-free living. The Service Manager is an integral
part of the branch management team. Our ideal candidate enjoys
creating and managing efficient systems, is a hands-on problem
solver, has experience with physical and technical work, and has a
passion for exemplary customer service. Pay and BenefitsFor this
role, we offer competitive salary range of $55,000-$65,000 (DOE),
bonus opportunities, paid time off (sick leave, vacation, and
holidays), and benefits including medical, dental, vision,
voluntary life, and a 401(k) with match! If this opportunity
interests you and you meet the criteria below, we encourage you to
apply!The Shield Co. is an equal opportunity employer.What will I
be doing in this position?As a Service Manager, you will coordinate
and train a team of technicians to deliver world-class service to
our valued customer base. The work is fast paced multi-faceted,
challenging and rewarding. The primary responsibilities of this
position include:
- Developing emerging markets and scalable service systems to
accommodate Company growth
- Hiring and training technicians, on technical job aspects as
well as customer service
- Performing field training for current and new technicians
- Leading by example by providing 5-star customer service during
all customer interactions
- Maintaining customer accounts and resolving customer inquiries,
issues and complaints
- Maintaining familiarity with state laws and regulations
- Ability to work in unity with peers, managers and sales
partners
- Holding team members accountable for meeting job expectations,
and individual and company goals Physical Demands and Working
ConditionsThe physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- Regular written and verbal communication required
- Regular standing, walking, and sitting
- Regular use of computers and telephone systems
- Occasional use of hands to finger, handle, or feel objects,
tools, or controls; reach with hands and arms; and climb or
balance, stoop, kneel, crouch, or crawl
- Occasionally lift and/or move up to 25 pounds, often lift
and/or move up to 50 pounds, and occasionally lift and/or move over
50 pounds
- Specific vision abilities required for this position include
close vision, distance vision, and the ability to adjust focus
- Occasional work in high, precarious places and in outside
weather conditions and occasion exposure to wet and/or humid
conditions
- Moderate noise level The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- The noise level in the work environment is low to moderate.Am I
qualified for this position? You are if you have the following:
- Pest Control License
- 2+ years of management experience, specifically pest control or
fleet management experience
- 1+ years of customer service, customer retention, and/or
training experience
- Customer service skills, including a friendly demeanor,
effective listening and problem-solving
- Possess an active driver's license with a clean driving record
(must pass our Motor Vehicle Records check and be 21 years of age
to qualify for our company vehicle insurance)
- Positive attitude and adaptable to change
- Must pass a pre-employment drug/alcohol test and a criminal
background check
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Seasonal travel required Licensing
- Must hold an active license that the state(s) require for
servicing our customers homes.
- Must have an active license in order to operate a Pest Control
Service Department.
- Must have all technicians servicing in accordance with
regulatory/licensing mandates.Requisition ID: 2022-1337 External
Company URL: theshieldco.com Street: 2460 General Armistead Ave Ste
300 Telecommute: No
Keywords: The Shield Companies, Philadelphia , Pest Control - Service Manager, Executive , Norristown, Pennsylvania
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