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Pest Control - Service Manager

Company: The Shield Companies
Location: Norristown
Posted on: January 27, 2023

Job Description:

EcoShield Pest Solutions/The Shield Co. Management is currently looking for a Service Manager in your area. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. The Service Manager is an integral part of the branch management team. Our ideal candidate enjoys creating and managing efficient systems, is a hands-on problem solver, has experience with physical and technical work, and has a passion for exemplary customer service. Pay and BenefitsFor this role, we offer competitive salary range of $55,000-$65,000 (DOE), bonus opportunities, paid time off (sick leave, vacation, and holidays), and benefits including medical, dental, vision, voluntary life, and a 401(k) with match! If this opportunity interests you and you meet the criteria below, we encourage you to apply!The Shield Co. is an equal opportunity employer.What will I be doing in this position?As a Service Manager, you will coordinate and train a team of technicians to deliver world-class service to our valued customer base. The work is fast paced multi-faceted, challenging and rewarding. The primary responsibilities of this position include:

  • Developing emerging markets and scalable service systems to accommodate Company growth
  • Hiring and training technicians, on technical job aspects as well as customer service
  • Performing field training for current and new technicians
  • Leading by example by providing 5-star customer service during all customer interactions
  • Maintaining customer accounts and resolving customer inquiries, issues and complaints
  • Maintaining familiarity with state laws and regulations
  • Ability to work in unity with peers, managers and sales partners
  • Holding team members accountable for meeting job expectations, and individual and company goals Physical Demands and Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Regular written and verbal communication required
    • Regular standing, walking, and sitting
    • Regular use of computers and telephone systems
    • Occasional use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance, stoop, kneel, crouch, or crawl
    • Occasionally lift and/or move up to 25 pounds, often lift and/or move up to 50 pounds, and occasionally lift and/or move over 50 pounds
    • Specific vision abilities required for this position include close vision, distance vision, and the ability to adjust focus
    • Occasional work in high, precarious places and in outside weather conditions and occasion exposure to wet and/or humid conditions
    • Moderate noise level The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • The noise level in the work environment is low to moderate.Am I qualified for this position? You are if you have the following:
        • Pest Control License
        • 2+ years of management experience, specifically pest control or fleet management experience
        • 1+ years of customer service, customer retention, and/or training experience
        • Customer service skills, including a friendly demeanor, effective listening and problem-solving
        • Possess an active driver's license with a clean driving record (must pass our Motor Vehicle Records check and be 21 years of age to qualify for our company vehicle insurance)
        • Positive attitude and adaptable to change
        • Must pass a pre-employment drug/alcohol test and a criminal background check
        • Excellent written and verbal communication skills
        • Proficiency with Microsoft Office Suite
        • Seasonal travel required Licensing
          • Must hold an active license that the state(s) require for servicing our customers homes.
          • Must have an active license in order to operate a Pest Control Service Department.
          • Must have all technicians servicing in accordance with regulatory/licensing mandates.Requisition ID: 2022-1337 External Company URL: Street: 2460 General Armistead Ave Ste 300 Telecommute: No

Keywords: The Shield Companies, Philadelphia , Pest Control - Service Manager, Executive , Norristown, Pennsylvania

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