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Assistant Guest Services Manager - The Windsor Suites

Company: Modus by PM Hotel Group
Location: Philadelphia
Posted on: January 27, 2023

Job Description:

Meet The Windsor!

The Windsor Suites is an independent lifestyle hotel dedicated to delivering personalized experiences based on each guest's distinct needs. Our culture is one of independent and spirited individuals who love what they do and share a desire to create a genuine environment where each person can truly be themselves.

Who We Are

  • We have an entrepreneurial spirit. We are an independent lifestyle brand that is constantly evolving. We are openminded individuals who embrace change.
  • We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience.
  • Passionate team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
  • A company that has a culture of promoting from within.

    What do we want you to do?

    Under the guidance of our Front Office Leader, you will passionately inspire your team to show your vibrant, energetic guests the best of what Philly has to offer. The Windsor Suites visitors want to discover the local flavor of our city; it is our job to make their time with us truly unforgettable.
    • You'll lead your team to personalize experiences and connect guests to the unexpected in our city.
    • As a leader at the property, you will be an example of the Modus Vision and Core Values in action. You'll internalize and demonstrate our cultural values on a daily basis, understanding that the team is looking to you to set the tone for the guest experience.
    • You'll be the MOD during your shift and take responsibility for any decisions made during your shift.
    • You'll assist with creating the schedule, administering payroll, and other administrative tasks as necessary.
    • Expect to work mainly evening shifts, but have flexibility to also work mornings, overnights, weekends and holidays as needed.

      Who are you?
      • You are a curious, creative, dynamic leader who is unsatisfied with the status quo
      • Passion for hospitality will be apparent, just in speaking with you
      • Our fast-paced environment requires that you communicate clearly and have a high level of professionalism, but not in a stuffy way
      • You'll have experience in coaching, mentoring, and teambuilding
      • You'll know how to handle cash responsibly and reliably, and you'll be able to use the tools of the trade: computers, databases, and property management systems, and be able to train your team to do the same
      • You have worked in hotels for at least 3 years, and 2 years has been in a guest services leadership role (Supervisor+). Ideally, you have worked in boutique or lifestyle hotels

        What's In It for You
        • Generous health, dental and vision insurance, plus 401K, all available on day 1!
        • Comprehensive onboarding and training plan to set you up for success.
        • Coaching, feedback, and mentorship to develop yourself and your team.
        • Personalized development plan to fit your individual role and career goals.
        • Leadership courses to improve your personal and interpersonal effectiveness.
        • Monthly fitness and transportation credits.
        • Unlimited PTO and 9 paid holidays.
        • Opportunities to volunteer and give back to our local communities.
        • Paid Parental Leave.
        • Tuition reimbursement opportunities - when you grow, we grow!

          Non-Negotiables (Our Core Values)
          • BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
          • BE CURIOUS. Learn rapidly and eagerly.
          • BE INNOVATIVE. Create new ideas that prove useful.
          • EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
          • COMMUNICATE. Listen with the intent to understand. Share all relevant information.
          • HAVE INTEGRITY. Be honest and straightforward with everyone.
          • USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
          • BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
          • SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
          • LIVE 360. Practice work-life balance.

            Two more things . . .

            As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.

            We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal.

Keywords: Modus by PM Hotel Group, Philadelphia , Assistant Guest Services Manager - The Windsor Suites, Executive , Philadelphia, Pennsylvania

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