Dedicated Account Manager REMOTE

Company: Emerson Group
Location: Philadelphia
Posted on: November 26, 2022

Job Description:

Our client, a benefits management organization serving the religious community, is looking to add a bilingual Dedicated Account Manager -to their growing team.

100% remote besides once a month in-office meetings.

This position will:

• 
  
• Ensure excellent service delivery for Korean -speaking employers and employees by responding to inquiries in their native language via different channels of communication: emails, phone calls, web inquiries, and benefits presentations.
  
• Interpret and promote the Benefits Plan and Assistance Program while facilitating employer-related issues to help grow membership.
  
• Serve as a partner in guiding benefit choices available, monitor billing, and manage delinquent accounts.
  
• Provide consultation and processes medical pricing cases with PCUSA affiliated employers and congregations to supply medical pricing to grow membership.
  
• Provide financial assistance to those in need by processing assistance cases.
  
• Partner with the Communications team to proofread Korean -translations produced by the Board's Korean -language translation services vendor to support consistent service delivery.
  
  The ideal candidate will have:
  
  
  • 
    
  • 2 years of experience in a benefits administration and/or Human Resources operation.
    
  • Fluency in both English and Korean.
    
  • Proficiency with computerized benefits administration systems and customer care technologies.
    
  • The ability to comprehend, interpret, and communicate medical and benefits information in Client-person's terms.
    
  • An ability to effectively work remotely utilizing an uninterrupted internet connection, as required.
    
  • An ability, interest and desire to stay current via seminars, industry literature, and formal training and development.
    
  • Covid -vaccination required as the role is remote, but requires occasional trips into the Philly office for trainings/meetings
    
    This is a full time, direct hire opportunity.*
    
    
    
    

Keywords: Emerson Group, Philadelphia , Dedicated Account Manager REMOTE, Executive , Philadelphia, Pennsylvania