Business Center Assistant Branch Manager
Company: PNC Financial Services Group, Inc.
Posted on: November 26, 2022
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As a Business Center Assistant Branch Manager
within PNC's Retail Branch organization, you will be based in
Sicklerville, NJ at the Cross Keys Road Branch.
* Accountable for the operational soundness of the branch and team,
specifically the maintenance of security procedures, ensuring audit
controls are followed and the support and adherence to compliance
and regulatory guidelines. Manages service and operational aspects
of a Branch & Business Center branch. Builds a high performing team
through the attraction, on-boarding, coaching and development of
branch team members. Leads through influence and impacts a broad
range of eco-system partners in an omni channel environment. Drives
revenue and loyalty through proactive interactions with
* Influences a range of eco-system partners in an omni channel
environment. Manages, coaches and executes a proactive client
experience within an omni channel environment. Provides solutions
and advice to improve client financial well-being. Leads effective
* Fosters a positive working environment that facilitates
exceptional service and expanding profitable customer
relationships. Grows branch revenue through acquisition and
share-of-wallet growth of consumer and business households.
Consistently inspects, supports and coaches the branded sales
process to proactively achieve sales targets and customer
* Drives the employee engagement experience. Responsible for
acquiring and retaining talent through the training, coaching and
development of employees with a focus on bank protocol, operational
processes, policies and procedures. Coaches employees to achieve
performance and activity expectations. Leads the performance
management process for direct reports.
* Responsible for the Branch & Business Center risk process through
proper oversight and adherence to regulatory, security and audit
requirements. Trains and coaches team members with operational/risk
activities and monitors adherence to policies and procedures.
Exercises sound decision making to identify and mitigate potential
risk. Manages operational, human capital, reputational and business
risk through adherence to established policies and procedures.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
* Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
* Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
PNC also has fundamental expectations of our people managers. As a
manager of talent in PNC, you will be expected to:
* Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
* Live the Values - Role models our values with transparency and
* Enable Change - Takes action to drive change and innovation that
will transform our business.
* Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
* Develop the Best - Raises the bar with every talent decision and
guides the achievement of all employees and customers.
Branch Banking Services - Knowledge of the responsibilities,
issues, regulations, business practices, and operations of retail
banking branches; ability to provide qualified services to
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Digital Awareness - Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Sales Management - Develops sales strategies that incorporate
client segments, market opportunities, competitive forces and sales
force effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients.
Selling. - Applies knowledge of banking products and services to
meet customer needs and enable them to achieve their financial
goals. Identifies prospecting approaches to identify potential
customers and create opportunities to sell financial solutions and
ideas to customers.
Roles at this level typically do not require a university / college
degree, but do require related experience or product knowledge to
accomplish primary duties. Typically requires 3+ years of related
experience. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
Additional Job Description
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Inc., Philadelphia , Business Center Assistant Branch Manager, Executive , Sicklerville, Pennsylvania
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