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U.S. Personal Bank - CAO- Issue Management Oversight - Operational Risk Officer - VP C13 - Hybrid

Company: Citi
Location: Glassboro
Posted on: November 26, 2022

Job Description:

U.S. Personal Banking Chief Administrative Office (CAO) - USPB CAO is responsible for protecting and fortifying the U.S. Personal Bank's control environment by remediating and permanently solving open issues and ensuring business leaders comply with all laws and regulatory requirements. Our team identifies significant risks to business activities and actively contributes to the design and development of embedded controls that prevent both operational and reputational risk.

The USPB CAO Issue Management, Operational Risk Officer is a strategic professional responsible for assisting in the oversight of the U.S. Personal Banking Issue Management Program. The role will directly support the interpretation of business reports and development of business analysis to assist Senior Management in identifying trending, and themes for business issues' root cause, with an emphasis on Operational Risks across USPB. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas. Has responsibility for volume, quality, timeliness, and delivery of end results of an area.

Key Responsibilities:

  • Supports developments of USPB Issues Management key operational, quality, issue status and performance metrics, including identification of actionable trends and themes.
  • Supports development of communications, e.g., presentations regarding various aspects of USPB Issues Management.
  • Participate in meetings with manager and business partners to share overall status of work, progress, and issues.
  • Interact with policy, operations, and other functional business partners to ensure report accuracy.
  • Active participation in Issues Management Transformation activities.
  • Aid in development and facilitation of Issue Management Training and Tools.
  • Work with the business partners to develop a culture that fosters self-identification of business issues.
  • Serves as a subject matter expert for Issues Management Policies and Reporting to senior stakeholders, Issue Management Teams and/or other Lines of Defense.
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Perform Control or Monitoring activities as needed in support of CAO Issue Management Oversight responsibilities.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:
    • 5+ years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management
    • Ability to drive new initiatives and proof of concepts with stakeholders, with the ability to assess requirements and establish timelines for each analysis project.
    • Project management and governance experience with the proven ability to execute project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
    • Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Compliance, Business Operational Risk Management, Government and Regulatory Affairs.
    • Preferred understanding with or experience with USPB Issue Management process.
    • Strong organizational skills, with proven ability to successfully manage multiple, parallel priorities.
    • Self-motivated and ability for establishing and maintaining a culture of control within the business.
    • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices.
    • Proficiency in working in Microsoft Office - particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation), TEAMs & iCAPS (Citi's Risk and Control platform). Education:
      • Bachelor's/University degree, Master's degree preferred -

        Job Family Group:

        Risk Management -

        Job Family:

        Operational Risk

        Time Type:

        Full time

        Primary Location:

        Irving Texas United States

        Primary Location Salary Range:

        $106,630.00 - $159,940.00

        Citi is an equal opportunity and affirmative action employer.

        Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

        Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

        View the " EEO is the Law " poster. View the EEO is the Law Supplement .

        View the EEO Policy Statement .

        View the Pay Transparency Posting


        Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Philadelphia , U.S. Personal Bank - CAO- Issue Management Oversight - Operational Risk Officer - VP C13 - Hybrid, Executive , Glassboro, Pennsylvania

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