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Assistant Service Director

Company: Aion Management
Location: Horsham
Posted on: September 24, 2022

Job Description:

Full Job Description

Service Director

Job Summary:

Under the direction of the Real Estate Manager, the Assistant Service Director is responsible for all physical aspects of the apartment community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Essential Duties and Responsibilities:

Maintenance Services

  • Direct and oversee all aspects of maintenance of the community
  • Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
  • Maintain accurate records for all services performed and contracts
  • Walk the property daily to uphold curb appeal and monitor safety issue
  • Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
  • Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
  • Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
  • Communicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budget
  • Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
  • Supervise use of property golf carts/Gators if applicable
  • Notify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
  • Assist in snow removal as required
  • Conduct and document weekly safety meetings including procedures, training, safety equipment, SDAs and use of equipment
  • Perform other duties as required
    Customer Service
    • Complete service requests from residents and team members in a timely fashion, in accordance with company policy
      • Ensure excellent customer service with courteous and professional attitude toward all customers and team members
        • Audit key tracking system daily and weekly
        • Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
          Personnel Development
          • Support and assist Regional Service Director and Real Estate Manager with new hire selection
          • Train, coach, and mentor team members, ensuring appropriate training is received
          • Create a team environment: hold weekly team meetings; manage by goals, open communication
          • Generate work and on-call schedule for service employees
          • Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations
            • High school diploma or equivalent
            • CFC Certification Universal
            • Valid Driver's License
            • 4+ years' experience in maintenance and repair for apartment communities.
            • 2+ years supervisory experience
            • Strong computer skills and proficiency in Microsoft Office
            • Must have extensive knowledge of boilers and chillers.
            • Must have knowledge of Capital Projects.
            • Excellent English communication skills, both verbal and written
            • Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushing
              Benefit Highlights

              Your Birthday is a holiday here at AION Management!!!

              Group Insurance - Eligible the 1st of the month following 30 days

              Medical Insurance - Gold, Silver and Bronze plans with Cigna (deductions apply)

              Dental Insurance - Guardian (deductions apply)

              Vision - VBA (deductions apply)

              Short-Term Disability - company paid

              Long-Term Disability - company paid

              Life Insurance - company paid

              Additional Voluntary Life Insurance

              Flexible Spending Accounts

              Medical FSA

              Dependent Care FSA

              Transportation Spending Account

              401k Matching Program - Eligible the 1st following one month of service
              • 100% match on 1%-3% of your payroll deferrals
              • 50% match on 4-6% of your payroll deferrals
                Continued Education Assistance
                • AION offers up to $3000 per year for continued education pertaining to your position or a position you can be promoted to.
                  Real Estate License
                  • For New Jersey and Pennsylvania AION will pay for REM, AREM, & Leasing Associates to obtain their real estate license. (restrictions apply)
                    Time-off Policies
                    • Vacation & Sick- 20 days accrued the first year
                    • Holidays - 12 holidays each year
                      Mentor Program
                      • New hires are paired with senior team members and put in a three-month program
                        Referral Program
                        • AION Employees that refer a new hire are eligible for a $1000 referral bonus (restrictions apply)

Keywords: Aion Management, Philadelphia , Assistant Service Director, Executive , Horsham, Pennsylvania

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