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Director of Sales for Hilton and Homewood Complex

Company: Hireology
Location: Philadelphia
Posted on: September 24, 2022

Job Description:

Complex Director of Sales for Hilton and Homewood Suites Wurzak Hotel Group is a leader in vertically-integrated hospitality, and we've successfully developed and managed a growing portfolio of top tier branded assets throughout some of the most pivotal moments in the last three decades- proving our position as one of the industry's premier hotel investment groups. We are a premium hotel portfolio and a great core management team, with hotels currently under construction and robust acquisition pipeline, looking to build out our above-property support functions. Mission Statement: To deliver memorable experiences and create meaningful moments in the lives of our guests and team members. What We Offer: Generous PTO and Holiday Pay 401K after 1 year of employment Competitive Wages Health Benefits after 60 Days of Employment Employee Recognition Luncheons Job Summary: We are looking for an energetic hotel sales professional who is interested in growing with us to join our team as Director of Sales at our Hilton and Homewood SuitesCity Ave hotels in Philadelphia. The Director of Sales is responsible for maximizing the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests. This position will work closely with the hotel's preferred accounts and group reservations. The Director of Sales manages the sales effort and supports the General Manager on operational issues. This position requires excellent communication skills, both written and verbal. In addition to proven sales success, the candidate must be able to establish and maintain strong interpersonal relationships with various internal and external customers to elevate the hotel to the next level. Meeting deadlines, managing time efficiently and communicating clearly and concisely are all critical. We believe in delivering good news enthusiastically and bad news with a well thought out plan of attack to fix the issue at hand. We also understand that maximizing revenue, market share and profitability are paramount to the success of the company, and we hold in high esteem those professionals with the unique skill set and proven ability to do so. If you think you could do this job, and you don't feel appreciated today, you should definitely apply. General Requirements

  • Develops and implements sales plans to accommodate corporate goals.
  • Directs sales forecasting activities and sets performance goals accordingly.
  • Reviews market analyses to determine customer needs, price schedules and discounted rates.
  • Directs staffing, training and performance evaluations to develop and control sales program. Holds weekly meetings with sales staff to review quotas, goals and in coming groups/meetings.
  • Directs promotional and marketing development and coordinates sales for targeted markets.
  • Schedules all trade shows, missions and blitzes, assigning appropriate sales representative or self.
  • Establishes sales territories, quotas and goals and assigns to sales representative.
  • Supervises all advertising schedules and ad developments for all markets of property.
  • Represents company at trade association meetings to promote hotel. Including attending trade shows and conventions.
  • Delivers sales presentations to key clients in coordination with sales representative.
  • Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.
  • Analyzes and controls expenditures of sales department to conform to budgetary requirements.
  • Prepares periodic sales report showing sales volume, weekly sales reports, and market segment tracking report.
  • Compiles lists of prospective customers for use as sales leads, based on information from ad inquires, trade shows, direct mail response, business and trade journals and other sources.
  • In charge of all tour operator contracts. Responsible for developing, maintaining and growing this market segment for the hotel.
  • Makes outbound lead follow up calls to potential and existing customers by telephone and in person to qualify leads and sell hotel services.
  • Handles inbound sales lead calls to convert calls into sales.
  • Formulates and implements plans for soliciting business.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Ensure maintenance problems are promptly reported through proper channels.
  • Comply with all company policies and procedures.
  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
  • Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
  • Attend department meetings as scheduled.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
  • Any other tasks/duties as requested by management.
  • Possess knowledge of hospitality, business and basic accounting principles and practices.
  • Effective listening, verbal, written, negotiation and closing skills.
  • Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers.
  • Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes.
  • Ability to achieve customer satisfaction.
  • Strong professionalism, diplomacy, selling skills and work habits.
  • Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure.
  • Organizational skills that result in accurate, timely and thorough work.
  • Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions.
  • Knowledge of and ability to operate a computer, calculator, phone and other office equipment.
  • Familiarity with Microsoft Outlook, Excel, and Word.
  • Attention to details, good organizational skills and efficient time management.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
  • Ability to satisfy the legal requirements for employment within the jurisdiction. Education and Experience
    • Four-year college degree in hospitality management, marketing, business, or related degree; or, equivalent experience.
    • Five or more years of hotel sales related experience.
    • Familiarity with hospitality industry practices preferred. First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Were you referred by anyone? (optional) Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please contact us if you would like to better understand our data collection and usage policies.

Keywords: Hireology, Philadelphia , Director of Sales for Hilton and Homewood Complex, Executive , Philadelphia, Pennsylvania

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