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National Account Manager

Company: R&S Northeast
Location: Philadelphia
Posted on: September 24, 2022

Job Description:

Description:Are you looking for a career with a company whose greatest asset is not only their customers but also their employees and invest in their employees career growth?R&S Northeast in Philadelphia is looking for a National Account Manager to join our team. The National Account Manager will be responsible for servicing existing customers while selling pharmaceutical products, prospecting for new sales, taking orders and following up with customers as needed. Supports internal sales function to include; spreadsheets, pricing, quotes, and analysis for new business prospects. Job Duties:Skillfully promotes company products and services via telephone while excelling at relationship management and customer service.Conducts daily sales of products and capitalizes on customer "upselling" opportunities to achieve set goals and objectivesCultivates the growth of promotional products and high margin sku sellingProspects new business opportunities by compiling price quotes & analysis for new customers.Provides analysis on sales trends and customer purchases and notifies customers on new products and alternate sku'sUses the Customer Relationship Management (CRM) tool to log interaction of customer calls and progress.Enters phone, email or fax orders as needed into the Oracle system.Manages customer responses via phone and emails from the web site (IStore).Works with compliance officer to maintain customer licenses, recall communication & sending reports to the sales team.Creating, coordinating and updating a wide array of forms for company use.Additional office duties from time to time may be assigned.Customer Service RepresentativeSkillfully promotes company products and services via telephone while excelling at relationship management and customer service.Conducts daily sales of products and capitalizes on customer "upselling" opportunities to achieve set goals and objectivesCultivates the growth of promotional products and high margin sku sellingProspects new business opportunities by compiling price quotes & analysis for new customers.Provides analysis on sales trends and customer purchases and notifies customers on new products and alternate sku'sUses the Customer Relationship Management (CRM) tool to log interaction of customer calls and progress.Enters phone, email or fax orders as needed into the Oracle system.Manages customer responses via phone and emails from the web site (IStore).Works with compliance officer to maintain customer licenses, recall communication & sending reports to the sales team.Creating, coordinating and updating a wide array of forms for company use.Additional office duties from time to time may be assigned.Competencies: To perform the job successfully, an individual should demonstrate the following competencies:Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Requirements:Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must have Pharmaceuticals experienceCold Calling experienceMust live near locationRequires strong functional sales experience and relationship managementRequires strong interpersonal skills and telephone etiquetteProficiency in Microsoft Office & Excel requiredPharmacy Tech experience a plus or strong working knowledge of pharmaceuticalsOracle E- Business Suite experience a plusEducation Requirements: Three to five years sales experience selling product and/or services with administrative or clerical related experience; or equivalent combination of education and pharmaceutical industry experience.Three to five years prospecting experiencePharma sales, Territory sales, or B2B sales experience is preferredAvKARE/R&S Northeast is an E-Verify and Equal Opportunity Employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, genetic information, gender identity, national origin, citizenship status, disabled veteran or veteran of Vietnam era, or any legally recognized status entitled to protection under applicable federal and state local laws

Keywords: R&S Northeast, Philadelphia , National Account Manager, Executive , Philadelphia, Pennsylvania

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