Senior Membership Director - Full Time - West Philadelphia

Company: Greater Philadelphia YMCA
Location: Philadelphia
Posted on: September 24, 2022

Job Description:

Greater Philadelphia YMCA Employment Opportunity!

Hiring Immediately for our West Philadelphia YMCA Branch!!

POSITION PURPOSE

The Senior Director position is a high-profile leadership position that is responsible for helping the Branch Executive Director with the overall direction, coordination, operation, and success of the Branch. The Senior Director will ensure the Branch meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, new membership growth, in-Branch business performance, and member participation.

The Senior Director will provide daily support to a team of 150+ team members and offer ongoing leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding Department Leaders accountable to collective Greater Philadelphia YMCA expectations. The Senior Director will also act as the Branch ambassador to provide each member a great experience.

LEADERSHIP EXPECTATIONS FOR ALL SENIOR TEAM LEADERS

• Create a member centric culture that prioritizes the member experience and delivers on Branch goals
• Personalize recognition and appreciation to reinforce critical member service behaviors and promote a positive team and member centric culture.
• Creates and sustains an environment that values all people for their unique talents. Takes an active role in promoting and leveraging practices that support diversity, inclusion, global engagement and cultural competence.
• Plan, manage and follow-up on organizational and operational change.
• Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.
• Build a close partnership with Branch Executive Director.ESSENTIAL FUNCTIONS
  
  
  • Embody personally through modelling and Coach, Train, Develop, Lead and hire staff that deliver a world class Member Experience
  • Own membership growth and all aspects that support success (process, quality, strategy, relationships, training)
  • Create and sustain a culture of Membership Satisfaction Obsession reflected in all staff delivering on current and evolving Member needs and expectations (includes non-membership staff)
  • Oversee the day to day operations of member service department
  • Execute and deliver on your annual budget. Maintain your expenses within this budget.
  • Ensure that daily care of prospective members is first priority through leadership of Welcome Center staff
  • Develop, meet and exceed monthly and annual membership sales and retention
  • Coach, train and ensure staff delivers consistent excellence in sales presentations, closing techniques, impeccable telephone and in-person service, and member engagement
  • Assist in the development of systems that ensure consistent prospect and new member tracking and follow-up procedures.
  • Design and conduct evaluations of sales techniques to ensure the YMCA is reaching and meeting the needs of our diverse community.
  • Develop and implement systems to ensure timely follow-up of all prospects and potential membership sales
  • Collaborate with Branch Executive Directors to ensure the seamless transition from prospect to fully engaged member
  • Provide branch coordination to all departments to ensure successful communication, special events and program growth.
  • Serve as a member of the management team and Leader on Duty for the facility.ROLE SPECIFIC REQUIREMENTS
    
    
    • Bachelor's---degree---in related---field---and---3-5---years---of---experience
    • 5+ years experience in hospitality, retail, recreation management or other relevant industries.
    • 5+ years experience managing 50+ team members
    • 5+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets
    • Experience providing high-end member service and managing member concerns
    • Track record of success in a performance driven work environmentPHYSICAL REQUIREMENTS
      Ability to express or exchange ideas by means of spoken word to impart oral information and to convey detailed, spoken instructions to staff, members, children, and volunteers accurately, quickly, and loudly. Ability to perceive the nature of sounds by ear; ability to lift and carry 50-75 pounds; ability to maintain body equilibrium to prevent falling. Ability to move about on foot quickly; ability to stoop, kneel, crouch and crawl. Ability to sit or stand for long periods of time. Ability to judge distances and spatial relationships so as to see objects where they actually are and clearly see at 20 inches or less and 20 feet or more.
      
      ENVIRONMENTAL CONDITIONS
      Exposure to high levels of noise and various environmental conditions.
      
      Acquire and maintain the following certifications:
      
      • CPR/AED/O2/First Aid obtained through the American Red Cross (valid 2 years)
      • Requisite OSHA online trainings (valid 1 year unless otherwise noted)
      • Mandated Reporter Training (valid 5 years)
      • Additional training and development specific to your role as reference in onboarding packet.OUR CULTURE
        At the YMCA we value CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior and believe that they are essential to attaining our mission
        
        OUR MISSION
        CONNECTING PEOPLE TO HEALTHIER LIVES
        
        The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.

Keywords: Greater Philadelphia YMCA, Philadelphia , Senior Membership Director - Full Time - West Philadelphia, Executive , Philadelphia, Pennsylvania