General Manager - Dining Events
Company: Elior North America
Location: Philadelphia
Posted on: June 25, 2022
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Job Description:
Company: Elior North America Position: General Manager - Dining
Events (Req #: 7529836) Department: FOH Manager Status: Full Time
Shift: Salaried Minimum education: High School/Secondary School
Diploma or GED EEO code: 1.2. First/Mid Level Officials & Managers
Apply now Date posted: June 13, 2022 Location: ENA - Attractions -
Constellation, 2025 Benjamin Franklin Pkwy
Philadelphia, PA, 19130, US End date: September 30, 2022
Compensation: 110,000 Job code: GENMGR SUMMARY The General Manager
is responsible for developing and operating a cost-effective
operation that exceeds guest expectations through the service of
high-quality food and beverages in a clean and comfortable
atmosphere. He/she has overall responsibility for all aspects of
the operation; in particular as related to sales, profit, and the
development of people. Additionally, the General Manager is
responsible for maintaining good standing client relations and acts
as the lead liaison to our clients. SPECIFIC DUTIES &
RESPONSIBILITIES: I. Leadership The General Manager is responsible
for developing a cohesive team of managers, chefs and staff who are
working towards the common goals of the operation. The GM possesses
a high level of initiative and drive to do whatever is necessary to
build and run a successful operation. The GM works with management
to create a team atmosphere amongst the staff which is fun, lively
and casual, yet professional. The GM sets the standards of the
operation through example. The GM facilitates weekly manager
meetings to ensure clear communication. II. Building Business The
General Manager is responsible for working with the management team
to increase guest counts and to develop a loyal guest base. It is
necessary to keep focused on the importance of making decisions
with the best interest of the guest, the employees, and our clients
in mind. The focus is on long-term results. The GM needs to keep in
mind that our goal is to have every guest vow to return. This is
the heart of the business and is critical to our success. Sales
Building & Local Marketing The GM will work with the Directors and
their clients to help develop a marketing strategy which works for
the operation. The GM needs to take the lead and initiative to
develop strong local marketing programs. III. Personnel The General
Manager is responsible for overseeing all aspects of the staffing
of the operation, from a management level through hourly positions.
In particular, the following areas of responsibility: Recruiting &
Hiring
Training
Administration
Management Development The General Manager is responsible for
continually assessing the status of the current management team,
developing action plans to address the developmental issues of each
team member and following through on each manager's progress. The
GM must always be looking at staff from within for promotions and
working with those individuals to develop a plan of action.
Coaching, mentoring and developing the management team as well as
key hourly employees is critical for the success of the operation
and the company. IV. Financial & Profitability The General Manager
is responsible for having a strong financial performance for the
health of the operation and the company. The GM needs to ensure the
operation meets and exceeds budgeted financial goals. The GM is
responsible for the following:
V. Quality of Operations The General Manager is responsible for
ensuring that the operation is operating at or above our standards.
The operation should offer competitive service, food, beverages and
environment in a warm and friendly atmosphere. The GM must have
attention to detail in all areas of the operation. Maintaining high
standards in all areas of security, safety, cleanliness and
sanitation are essential. Quality Assurance/Sanitation The General
Manager is responsible for ensuring the quality of all aspects of
the restaurant; including the beverage, food, service and physical
structure. In particular:
Plant Equipment Management The General Manager is responsible to
work with our clients on the daily upkeep of the physical plant, in
particular the following:
VI. Technical Knowledge The General Manager must possess a working
knowledge of the systems used within our company. In particular the
GM must be proficient in the following:
VII. Problem Solving and Judgment The General Manager is always
pro-active, seeking out potential problems before they arise.
Consistent decisions must be made which are in the best interest of
the guest, the employees and the owners. A GM is alert to all
aspects of the operation throughout the shift and knows where to be
and when. A GM has the ability to make clear, concise decisions on
his/her feet. VIII. Client Relations Maintaining good standing
Client Relations is essential to our business overall success. The
GM will work directly with our clients to communicate our needs as
well as ensure the Client needs are being maintained and/or
exceeded. Our expectation is that the GM meets regularly with their
clients to keep them abreast of all aspects of the business and
performs Quarterly Client Reviews, to outline our financial and
operational results. QUALIFICATION STANDARDS
About Elior North America Elior North America enhances people's
lives through culinary innovation and a commitment to providing
exemplary service. Our family of companies, with more than 17,000
employees, provides food services and catering to over 1,500 client
accounts in five industry segments across the continental United
States. We are proud to be the fifth largest culinary management
company in the country and excited to be the fastest growing
organization in the industry.We focus on three ingredients for
success to differentiate Elior from our competitors and position
our company as a disruptor in the markets we serve. To support our
ingredients for success and drive our mission and values, we need
talented team members throughout our family of companies. Click
here to view a video about Elior North America Elior North America
is an Equal Opportunity Employer. Qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability or protected veteran status.
Keywords: Elior North America, Philadelphia , General Manager - Dining Events, Executive , Philadelphia, Pennsylvania
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