OPERATIONS MANAGER PND
Company: Wayforth
Location: Broomall
Posted on: June 25, 2022
Job Description:
Salary Range $54,000.00 - $54,000.00 Salary/year
WayForth is the Nations largest provider of professional home
transition services. Founded in 2016, WayForth is a full-service
client focused company, providing move management, move solutions,
clear-out solutions, and financial solutions. We provide an
end-to-end, top-notch service to our clients on the East Coast from
New England to Florida.
Title: Operations Manager
Reports to: Regional Operations Director
Status: Salaried, Exempt
Supervises: 10-15 employees (Client Guide Managers and Client
Guides)
General Summary of the Position:
Oversees the professional development of Client Guide Managers and
Client Guides. Acts as a liaison between Sales and Project
Management. Initiates and maintains communication and relationships
with communities and vendors to facilitate project activities.
Plans, directs and budgets all activities concerned with the client
project. Manages and coordinates projects and oversees
organization, scheduling and implementation from beginning to end.
This position is a field role with less than 50% of time spent in
the office.
Essential Functions:
- Manages the development and performance of team members that
are part of a POD which includes Client Guide Managers, Client
Guides, Movers and Move Team Leads
- Conducts quarterly individual meetings to oversee progress
against annual goals and initiating discussions of any performance
issues.
- Participates in development of an annual Project Manager
training calendar and planning biweekly Project Manager meetings.
Works with Human Resources to conduct and enhance Move Management
onboarding.
- Works with Sales to develop project plans for complex projects.
Oversees the management of complex projects, working with the
assigned Project Manager to ensure successful project completion
and acting as a liaison to the Sales organization.
- Monitors utilization by comparing billable hours to paid
hours.
- Initiates and maintains communication and relationship with
communities and vendors to facilitate project activities in
alignment with account strategy.
- Understands and implements strategic plans outlined and
directed by the community Account Management. Works with Client
Experience Managers, vendors and communities to plan, organize and
direct activities associated with certain projects.
- Prepares for projects by reviewing client file and Vonigo
notes. Addresses any issues or special needs in advance. Manages
client requests with community sales team, community resources and
outside vendors. Offers client customer support to represent their
needs in the community and marketplace.
- Ensures projects are scheduled accurately before
implementation.
- Provides supervision and guidance to all assigned staff. Trains
new and existing teams and pods and provides feedback /coaching to
ensure the best possible service to clients.
- Addresses unexpected issues as they occur. Maintains confidence
and composure to assure the client that we will reach a solution.
Implements solutions that are appropriate to the clients needs and
ensure that issues are resolved.
- Utilizes required Project Checklists, Tracking Sheets and other
tools to ensure that all project activities are completed
successfully. Completes administrative requirements in timely
manner
- Updates job knowledge and understanding by participating in
educational opportunities. Attends Operations Manager Meetings to
receive up to date training and information to communicate
effectively to Move and Move Management staff.
- Manages all potential assignments associated with full service
move management including floor planning, downsizing, clear-outs,
organization, etc. Accepts ownership and is willing to accomplish
new and different requests to explore and deliver value added
services and opportunities.
- Other duties and responsibilities as needed. Requirements:
Education:
- High school diploma or equivalent required.
- Associates or bachelors degree preferred. Experience:
- 2-5 years of experience in automated office environment
required.
- Experience in coordinating projects.
- Intermediate knowledge of Microsoft Office applications.
- Excellent verbal and written communication skills.
- Bilingual skills a plus. Skills/Certifications:
- Ability to lift up to 30 lbs.
- Project & Personnel Management
- Space assessment skills
- Time management skills
- Problem solving skillsWF1 Associated topics: fertilize, fork
lift, garden, inventory, lawn, management, plant, prune,
transplant, watering
Keywords: Wayforth, Philadelphia , OPERATIONS MANAGER PND, Executive , Broomall, Pennsylvania
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