PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Events Manager

Company: Marriott International, Inc
Location: Lansdale
Posted on: June 25, 2022

Job Description:

Posting Date Jun 08, 2022Job Number Job Category Event ManagementLocation Courtyard Philadelphia Lansdale, 1737 Sumneytown Pike, Lansdale, Pennsylvania, United StatesBrand Courtyard by MarriottSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World--- at Courtyard by Marriott.JOB SUMMARYBonus EligibleResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.CANDIDATE PROFILEEducation and Experience--- High school diploma or GED; minimal experience in the event management or related professional area.OR--- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Event Operations--- Greets customer during the event phase and hands off to Event Operations for the execution of details.--- Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).--- Ensures hourly associates understand expectations and parameters for event activities.--- Adheres to all standards, policies, and procedures.--- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.--- Participates in customer meetings for assigned groups with guidance from his/her supervisor.--- Manages group room blocks and meeting space of small assigned groups.Providing and Ensuring Exceptional Customer Service--- Encourages associates to provide excellent customer service.--- Sets a positive example for guest relations.--- Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.--- Makes presence known to customer at all times during this process.--- Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.--- Follows-up with customer post-event.--- Responds to and handles guest problems and complaints.--- Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).--- Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.--- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.--- Reviews comment cards and guest satisfaction results with associates.--- Interacts with guests to obtain feedback on product quality and service levels.--- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.--- Participates in pre- and post- event meetings as required to review and communicate group needs and feedback.--- Works with the property staff and customers to address operational challenges associated with his/her group.--- Participates in activities to improve service performance using his/her evaluation of the issue and resolution.Supporting the Sales and Marketing Function--- Assists with the sales process as necessary.--- Up-sells products and services throughout the event process.--- Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.--- Performs other duties as assigned to meet business needs.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc, Philadelphia , Events Manager, Executive , Lansdale, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds