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Events Manager

Company: Marriott International, Inc
Location: Lansdale
Posted on: June 25, 2022

Job Description:

Posting Date Jun 08, 2022Job Number Job Category Event ManagementLocation Courtyard Philadelphia Lansdale, 1737 Sumneytown Pike, Lansdale, Pennsylvania, United StatesBrand Courtyard by MarriottSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World--- at Courtyard by Marriott.JOB SUMMARYBonus EligibleResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.CANDIDATE PROFILEEducation and Experience--- High school diploma or GED; minimal experience in the event management or related professional area.OR--- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Event Operations--- Greets customer during the event phase and hands off to Event Operations for the execution of details.--- Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).--- Ensures hourly associates understand expectations and parameters for event activities.--- Adheres to all standards, policies, and procedures.--- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.--- Participates in customer meetings for assigned groups with guidance from his/her supervisor.--- Manages group room blocks and meeting space of small assigned groups.Providing and Ensuring Exceptional Customer Service--- Encourages associates to provide excellent customer service.--- Sets a positive example for guest relations.--- Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.--- Makes presence known to customer at all times during this process.--- Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.--- Follows-up with customer post-event.--- Responds to and handles guest problems and complaints.--- Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).--- Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.--- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.--- Reviews comment cards and guest satisfaction results with associates.--- Interacts with guests to obtain feedback on product quality and service levels.--- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.--- Participates in pre- and post- event meetings as required to review and communicate group needs and feedback.--- Works with the property staff and customers to address operational challenges associated with his/her group.--- Participates in activities to improve service performance using his/her evaluation of the issue and resolution.Supporting the Sales and Marketing Function--- Assists with the sales process as necessary.--- Up-sells products and services throughout the event process.--- Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.--- Performs other duties as assigned to meet business needs.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc, Philadelphia , Events Manager, Executive , Lansdale, Pennsylvania

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