Associate Client Information Director
Company: IQVIA
Location: King Of Prussia
Posted on: June 25, 2022
Job Description:
OverviewIQVIA--- (www.IQVIA---.com) is the world's leading
company providing information, technology, and services for
virtually every type of stakeholder in healthcare. Every day,
IQVIA--- innovates on a large scale. We have been the big data
company in healthcare before the "Big Data" term was defined. Since
1954 we have been helping healthcare organizations harness
commercial and scientific insights and execute on their most
strategic initiatives. We develop and operate systems and
applications using big data technologies on our private-public
hybrid cloud. IQVIA--- stores and computes more than 20 petabytes
of complex healthcare data on diseases, treatments, costs and
outcomes to enable our clients to run their operations more
efficiently. Our big data infrastructure is processing over 50
billion healthcare transactions annually. IQVIA--- employs over
50,000 professionals in over 100 countries to drive results for
over 5,000 healthcare clients globally. IQVIA--- is a publicly
listed company (NYSE - Q) with estimated revenue close to $7B and a
market cap of over $18B.Principle Accountabilities:
- Manages and coordinates IQVIA--- information assets (i.e., NPA,
NSP, TPT, MIDAS, SMART, Xponent, Xponent Plantrak, DDD, patient
services (NPA-MD & Xponent PD) etc.) across sales, consulting and
service to ensure client needs are met by following an account and
service operational plan to achieve budget and client satisfaction
targets.Client Service
- Represents IQVIA--- to the client and the client to IQVIA--- in
all information services related activities
- Manages complex, large accounts
- Develops a tactical and strategic understanding of the client's
business issues, and develops a compelling solution using
appropriate IQVIA products and service.
- Builds client relationships across the client organization,
including commercial operations, data governance, market research,
forecasting and sales operations and procurement
- Partners with the client and IQVIA--- centers of excellence to
implement data governance best practices - and in particular,
coordinate the impact assessment and recommendations for data
events and product enhancements
- Resolves 1st line service issues, and coordinates 2nd line
support issues with the service teams
- Ensures through service reviews and client surveys that service
agreements, contract specifications, and product deliverables meet
clients' specifications, including timeliness and quality.
- Participates in information proposal and work order development
and contract renewals
- Coordinates business development and service activity with the
Account Director, Sales, Consulting and Service Specialists to
validate opportunities to achieve account plan, revenue and client
satisfaction targets
- Develops strategy for expanding scope and client utilization of
existing information contract and identifies new business
applicationsMinimum Education, Experience, & Specialized Knowledge
Required:
- Bachelor's degree or equivalent and five (5) to eight (8) years
relevant account management experience and/or delivery management
experience (preferred).
- Knowledge of IQVIA--- offerings, client account management,
IQVIA--- information solutions/consulting services portfolio, and
the government marketplace. Additional Requirements:
- Account Development / Management Skills, Analytical Skills,
Communication Skills, Marketplace Knowledge, Negotiating Skills,
Relationship Building Skills, Servicing Skills, Problem Solving,
Matrix Management.
- Position is onsite at the client a minimum of 3 days per week
(post COVID)
Keywords: IQVIA, Philadelphia , Associate Client Information Director, Executive , King Of Prussia, Pennsylvania
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