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Order Management Specialist

Company: Snipes
Location: Philadelphia
Posted on: May 16, 2022

Job Description:

Job DescriptionOrder Management SpecialistPhiladelphia, PA We live sneakers, streetwear, and neighborhood culture! All Day! Every Day! It's an exciting time to be part of our growing retail company, with US headquarters in Philadelphia, PA. SNIPES is a global sneaker and streetwear retailer with almost 400 doors in Europe and 300 doors in the US. Key brands include Nike, Jordan, Adidas, Timberland and UGGs. Our mission is to move street culture forward through our communities.To achieve this mission, we operate as an "entertainment company with a little bit of retail". Our customer journey starts in our communities where we support, empower, and celebrate in order to earn the right to do business there. We are deeply engrained in our neighborhoods and work with many local partners to provide experiences and tell our stories – be it at food drives, music festivals, skate tournaments, dance contests, basketball games, or in one of our 700 state-of-the-art doors. To ensure our stories have reach, we also regularly work with global partners such as our Chief Creative Office DJ Khaled, Snoop Dogg, Rick Ross, or brands such as Sony PlayStation and Sprite.We entered the US market in 2019 through two acquisitions and have been extremely well-received by our communities, customers, and brand partners. We completed our third acquisition at the end of 2021, and in March 2022 acquired a fourth company in the US. We are geared up to invest more in our communities, our brand, and points of sale to unlock further growth across the US. Overview: As the Order Management Specialist, you will monitor all sales orders in OMS daily, work with the DC and stores to ensure a 24-hour order fulfillment, and proactively communicate any issues that may negatively impact our customers' orders. Responsibilities:

  • Monitor OMS to ensure a 24-hour order fulfillment from DC and stores.
  • Communicate all order processing, shipment and product inventory issues to necessary departments.
  • Provide an Outstanding Orders Report daily to the Digital, Customer Service and Store Ops teams.
  • Assist all web fulfillment stores with various order processing issues via email/phone.
  • Monitor On Hold orders daily to ensure they are released in a timely manner.
  • Monitor No Stock orders daily by rerouting or canceling items/orders.Qualifications:
    • Associates or Bachelor's degree preferred or equivalent
    • Minimum 2-3 years order management experience required
    • Strong computer and phone skills
    • Advanced knowledge of Microsoft Office, Excel and Word
    • Must possess exceptional interpersonal skills and work well within a team settingSkills:
      • Experience with OMS system(s) and Web fulfillment
      • Excellent verbal and written communication skills
      • Possess effective conflict resolution skills
      • Resourceful and able to multi-task
      • Ability to work in a professional fast-paced environment
      • Eagerness to learn about new products and systemsCultural Success Factors:
        • Customer focused
        • Enthusiasm for the brand
        • Collaborative nature
        • Skillful Communicator
        • Adaptable and Flexible
        • Disciplined and self-motivated

Keywords: Snipes, Philadelphia , Order Management Specialist, Executive , Philadelphia, Pennsylvania

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