Senior Program Manager 5
Posted on: May 16, 2022
Comcast Business offers technology solutions ranging from
Ethernet, internet, and WiFi connectivity to voice, television, and
managed Enterprise solutions to power businesses of all sizes to
perform better. From small businesses to mid-market and large
Enterprise organizations, Comcast Business serves business
customers across the country. Powered by an advanced, Gig-speed
network and backed by 24/7 technical support, Comcast Business is
one of the largest contributors to the growth of Comcast Cable. The
organization is the nation's largest cable provider to small and
mid-size businesses and has emerged as a force in the Enterprise
market, recognized by leading industry associations as one of the
fastest growing provider of Ethernet services.
Job Summary The Program Manager, working with our Business
Solutions teams will understand the contractual and regulatory
requirements specified by our Business Customers to ensure that
Comcast is able to meet them. This will require a broad
understanding of the solutions being sold and the efforts necessary
to provide evidence of achieving the required controls.
Works with appropriate teams to ensure that contractually required
audits/assessments, e.g. PCI-DSS (Service Provider) or SOC2 are
performed. This includes working with the appropriate teams to
obtain funding and resources to have these audits/assessments
Working with technology solution teams, works to develop an
inventory of "evidence" that can be used to support our positon on
the control environment.
Facilitates secure operations through continuous monitoring of
risks and controls, proactive identification and remediation of
exceptions, and timely reporting of results.
Engages with the Business Solutions and Technical teams to
understand current and future solutions to be sold to business
Works with the Business Solutions teams on RFIs/RFPs to ensure that
proposals accurately describe the current state of controls for the
solutions being offered.
Work with multiple teams to ensure that contract language in such
agreements doesn't overstate the technical and security controls of
the company. Working with those teams to modify the language
Working through Relationship Managers for the Business Customers,
supports the on-going need for periodic questionnaires and/or
Develop a methodology to efficiently respond to RFI, RFP,
questionnaires or other common inquiries that occur.
Define SLA for overall program deliverables.
Publish periodic program metrics covering overall identity
management priority initiatives, associated milestones,
deliverables, and success criteria.
Creates and builds annual Governance, Risk, and Compliance program
Identifies goals and successes criteria, drives the development and
implementation of key goals, objectives, and successes criteria for
the program with key stakeholders and core team. Raises conflicts
and resolves with the appropriate level of management
Determines the cost and budget; performs resource forecasting.
Analyzes areas of risk to avoid risky activities by identifying and
managing critical paths and risk areas. Establishes contingency
plans and identifies trigger events and assumes responsibility for
initiation corrective actions.
Identifies and helps the team make program tradeoffs to balance
scope, time, and costs. Ensures proper documentation.
Tracks and manages the program schedule and upstream and downstream
dependencies. Analyzes the actual performance against the plan and
makes adjustments consistent with plan objectives. Drives action
item resolution and track completion.
Communicates updates on major milestones and keeps all stakeholders
informed of progress and issues. Identifies and manages proposed
changes to program parameters.
Monitors and ensures quality of program deliverables. Leads core
team and key field resources to develop and monitor deployment
schedule, strategies, and tools.
Consistent exercise of independent judgment and discretion in
matters of significance.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for
how you do your job.
Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
Know your stuff - be enthusiastic learners, users and advocates of
our game-changing technology, products and services, especially our
digital tools and experiences.
Win as a team - make big things happen by working together and
being open to new ideas.
Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our
This information has been designed to indicate the general nature
and level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
While possessing the stated degree is preferred, Comcast also may
consider applicants who hold some combination of coursework and
experience, or who have extensive related professional
Relevant Work Experience
10 Years +
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Philadelphia , Senior Program Manager 5, Executive , Philadelphia, Pennsylvania
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