Senior Program Manager 5

Company: Comcast
Location: Philadelphia
Posted on: May 16, 2022

Job Description:

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.
Job Summary The Program Manager, working with our Business Solutions teams will understand the contractual and regulatory requirements specified by our Business Customers to ensure that Comcast is able to meet them. This will require a broad understanding of the solutions being sold and the efforts necessary to provide evidence of achieving the required controls.
Job Description
Core Responsibilities
Works with appropriate teams to ensure that contractually required audits/assessments, e.g. PCI-DSS (Service Provider) or SOC2 are performed. This includes working with the appropriate teams to obtain funding and resources to have these audits/assessments performed routinely.
Working with technology solution teams, works to develop an inventory of "evidence" that can be used to support our positon on the control environment.
Facilitates secure operations through continuous monitoring of risks and controls, proactive identification and remediation of exceptions, and timely reporting of results.
Engages with the Business Solutions and Technical teams to understand current and future solutions to be sold to business customers
Works with the Business Solutions teams on RFIs/RFPs to ensure that proposals accurately describe the current state of controls for the solutions being offered.
Work with multiple teams to ensure that contract language in such agreements doesn't overstate the technical and security controls of the company. Working with those teams to modify the language accordingly.
Working through Relationship Managers for the Business Customers, supports the on-going need for periodic questionnaires and/or on-site assessments.
Develop a methodology to efficiently respond to RFI, RFP, questionnaires or other common inquiries that occur.
Define SLA for overall program deliverables.
Publish periodic program metrics covering overall identity management priority initiatives, associated milestones, deliverables, and success criteria.
Creates and builds annual Governance, Risk, and Compliance program roadmaps.
Identifies goals and successes criteria, drives the development and implementation of key goals, objectives, and successes criteria for the program with key stakeholders and core team. Raises conflicts and resolves with the appropriate level of management
Determines the cost and budget; performs resource forecasting.
Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
Identifies and helps the team make program tradeoffs to balance scope, time, and costs. Ensures proper documentation.
Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Drives action item resolution and track completion.
Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to program parameters.
Monitors and ensures quality of program deliverables. Leads core team and key field resources to develop and monitor deployment schedule, strategies, and tools.
Consistent exercise of independent judgment and discretion in matters of significance.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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