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Salesforce Transformation Delivery Director

Company: Accenture
Location: Philadelphia
Posted on: January 16, 2022

Job Description:

Job DescriptionWe are seeking a Transformation Executive that demonstrates skills and experience leading large-scale business transformation programs using Salesforce.com and other leading digital platforms. These professionals will help to lead the strategic planning and implementation of front office capabilities (sales, service, and marketing) to help drive their growth strategy and deliver the best customer/employee experiences.The successful candidate will have a balanced blend of business and technical solutions skills to help shape the solution and articulate the vision and execution plan to business and IT client executives. The candidate will be able to orchestrate the solution design across functions (Sales, Service, Marketing) and bring together the right team and experience to deliver a holistic solution and deliver on the client's vision and objectives. The candidate will be accountable for planning and managing the overall program across business, technology, and change management workstreams and responsible for ensuring the overall solution meets the business goals.For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from several infectious disease experts.Typical Day Snapshot - Transformation ExecutiveWhile we'd love to say that there's a typical day in the life of a consultant, we all know that every day will be different! Some of the day-to-day challenges of this role will include:Guide the client in creating strategies involving service, sales, marketing, channels, vendor, and overall customer experienceIdentify opportunities and impacts to operational processes then guide the clients in managing the associated changesFacilitate the solution design trade off conversations that evaluate potential design options and balance business value of the customer experience against the cost of development and ongoing maintenanceLead Salesforce.com implementation engagement(s) and provide engagement leadership: Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.Manage complex delivery at a given client and look after a meaningful book of business at an account or across multiple accounts (including sales and delivery)Own development of an integrated program plan and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectationsCreate an integrated program plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projectsMonitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activitiesManage program/project's financial, resource strategy and contingencyBuild and maintain high performance teamsSupport pre-sales activities inclusive of participating in sales calls and proposal developmentBasic QualificationsA minimum 4 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce.com, either through work at industry participants or consulting to the industry.A minimum 2 years of experience with large scale, multi-year business transformations creating future state visions and identifying the roadmap to implement the visionA minimum 5 years of experience leading solution architecture design (business architecture, process architecture, integration architecture, user experience, process improvement)A minimum 8 years of consulting experience in project management, business analysis, and technology implementation in full life-cycle Cloud/CRM engagementsA minimum of 2 years of experience working on the delivery of cross-cloud large scale transformation programs with CPG clientsBachelor's degree or equivalent (minimum 12 years) work experience. If Associates Degree, must have minimum 6 years' work experiencePreferred SkillsAbility to adapt to dynamic work environment and be creative within a teamExperience managing multi-shore projectsSalesforce.com and other cloud platform certificationsVery strong work ethic with a customer service focus (high intensity)Experience leading and mentoring teams of up to 30 peopleCustomer oriented and great at building client relationships - Director to SVP levelExcellent communication and presentation skillsAs required by Colorado law under the Equal Pay for Equal Work Act, -Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado -only, the range of starting pay for this role is -132,700 - 263,400 andinformation on benefits offered is here. -COVID-19 UpdateThe safety and well-being of our candidates, our people and their families continues to be a top priority. Please be aware that Accenture roles in the US require all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.What We Believe -We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. -Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more hereEqual Employment Opportunity Statement - -Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, -religion, -or sexual orientation. -All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. - -Accenture is committed to providing veteran employment opportunities to our service men and women. -For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy StatementRequesting An Accommodation - -Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. - -If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an -emailor speak with your recruiter. - -Other Employment Statements - -Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. - - -Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. - -Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. - -The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. -SummaryLocation: PA - Philadelphia; TX - Houston; Dallas Corp 5205 N OConnor Las Colinas; MI - DetroitType: Full time

Keywords: Accenture, Philadelphia , Salesforce Transformation Delivery Director, Executive , Philadelphia, Pennsylvania

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