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Sr. Manager, Internet Product Management

Company: Comcast
Location: Philadelphia
Posted on: January 16, 2022

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Xfinity Internet is the nation's largest consumer broadband service bringing connectivity to more than 28 million US households. The Speed and Network team is responsible for delivery and performance of Internet speeds in support of key business objectives. Our team is constantly iterating, solving problems, and working cross-functionally to empower our customers with a more reliable, secure, and enjoyable Internet experience that offers choice to all segments.

Within the team, the Senior Manager, Internet Product Management is responsible for go-to-market launch, messaging, sales positioning, an execution of new and existing consumer Internet speed products. This includes collaborating with teammates from the technology, engineering, digital, marketing, sales, field operations and other product business unit teams to ensure that the go-to-market, financial and customer experience goals for the product and program are met.
Job Description
Core Responsibilities
Partners with Engineering, Network Capacity, Digital, Marketing, Information Systems, Field, and other groups in a cross-functional team to develop new speed products and bring them to market.
Oversees new speed products through customer market trials and assists with development and execution of a go-to-market playbook.
Partners with Strategy, Research and Planning teams to assess consumer needs and opportunities for new speed products through innovation research and feasibility analysis.
Works closely with Technology and Product Development teams to ensure new and existing speed product innovations meet go-to-market needs with a customer centric approach.
Manages, gathers, and analyzes competitive intelligence data for speed product line.
Develops business goals, project budget, and multi-year forecast modeling for speed product as needed.
Contributes to the strategic planning of speed product enhancements including content, pricing, packaging and new feature definition.
Internalizes and represents the Voice of the customer throughout the speed product lifecycle.
Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.

Minimum Requirements
Bachelor's Degree or Equivalent
Generally requires 7-9 years related experience
Specific experiences in bringing new technology products to market
Experience in a high volume, fast paced innovation-driven environment
Demonstrated ability to work effectively and build cross-function relationships within a flexible, highly matrixed organization
Understands a variety of technical constraints, user experience goals, and business requirements that shape current and future products
Ability to work with minimal guidance and comfort with ambiguity
Strong sense of ownership and subject matter expertise
Tactical professional with strong organization skills and attention to detail balanced with ability to understand and communicate the big picture
Excellent written and verbal communication skills

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Bachelor's Degree
Relevant Work Experience
7-10 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, Philadelphia , Sr. Manager, Internet Product Management, Executive , Philadelphia, Pennsylvania

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