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Customer Success Manager - East Coast (Remote)

Company: Hiretual
Location: Philadelphia
Posted on: January 16, 2022

Job Description:

Why Hiretual?
Hiretual is an AI-Powered Global Talent Platform and data engine driven by the belief that businesses success are their people and that all starts at the beginning of the funnel in the recruiting team. By leveraging AI sourcing, talent engagement and talent data cloud, businesses can source across 750M+ profiles, engage with personalized campaigns, rediscover lost profiles in their ATS and discover under-represented candidates.
Successes to share:

  • 2021 BIG Innovation Award for Hiretual Talent Data Cloud's AI-Powered ATS Integration
  • 2019 Two Silver Stevie Medals for AI/ML Solution and HCM Solution
  • 2018 Product of the Year for Recruiting and Human Resources in Business Intelligence Group's BIG Awards for Business
    About our Team:
    Our team is passionate about building relationships, focusing on providing top-tier service for our clients, and always seeking opportunities to drive more success. You will get to see the substantial impact you're making to our product, not only to those around you, but also our company and clients.
    As a Customer Success Manager, you will:
    • Provide excellent support to customers in MM and ENT sectors in order to secure account adoption and success metrics, and continue to increase our retention rate. Starting at the pre-sales pilot stage, this support will continue for the entire post-sales customer lifecycle.
    • Responsible for three primary functions, including Proactive and consistent user engagement, customer troubleshooting, and helping assigned accounts achieve defined success metrics and milestones throughout the customer lifecycle.
    • Required to effectively blend customer-centric, relationship-driven support with a proactive, data-driven approach in order to secure account health and customer success
      Requirements:
      • Bachelor's degree
      • At least 2 years of experience in customer support or customer success role in Saas industry
      • Additional background in recruiting and talent acquisition space is a huge plus!
      • Skills: customer success, onboarding, user experience, virtual user training, familiarity with Salesforce, customer ticket management, working with large Enterprises, knowledge of pre-sales processes, cross functional collaboration
        Benefits:
        • Unlimited growth/promotion space
        • Competitive salary and options
        • 401k plan with a 3% contribution
        • Free daily lunch & dinner
        • Comprehensive medical, dental, and life insurance with 100% coverage
        • Generous PTO policy
        • Commuter benefits
        • Mac or PC - up to you
        • Company Parties & Events

Keywords: Hiretual, Philadelphia , Customer Success Manager - East Coast (Remote), Executive , Philadelphia, Pennsylvania

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