Director of Outreach
Company: Project HOME
Posted on: November 22, 2021
THE MISSION OF PROJECT HOME
The mission of the Project HOME community is to empower adults,
children, and families to break the cycle of homelessness and
poverty, to alleviate the underlying causes of poverty, and to
enable all of us to attain our fullest potential as individuals and
as members of the broader society. We strive to create a safe and
respectful environment where we support each other in our struggles
for self-esteem, recovery, and the confidence to move toward
Project HOME achieves its mission through a continuum of services
comprised of street outreach, a range of supportive housing, and
comprehensive services. We address the root causes of homelessness
through neighborhood-based affordable housing, economic
development, and environmental enhancement programs, as well as
through providing access to employment opportunities; adult and
youth education; and health care.
Project HOME is committed to social and political advocacy. An
integral part of our work is education about the realities of
homelessness and poverty and vigorous advocacy on behalf of and
with homeless and low-income persons for more just and humane
Project HOME is committed to nurturing a spirit of community among
persons from all walks of life, all of whom have a role to play in
making this a more just and compassionate society.
THE VALUES OF PROJECT HOME
The work of Project HOME is rooted in our strong spiritual
conviction of the dignity of each person.
We believe that all persons are entitled to decent, affordable
housing and access to quality education, employment, and health
We believe in the transformational power of building relationships
and community as the ultimate answer to the degradation of
homelessness and poverty.
We believe that working to end homelessness and poverty enhances
the quality of life for everyone in our community.
We believe that the critical resources entrusted to us to achieve
our mission must be managed honorably and professionally.
Job Summary: The Director of Outreach is responsible for providing
leadership, expertise and support in the development of Project
HOME's outreach programs. Those programs include the Hub of Hope
(HoH), the Outreach Coordination Center (OCC), and the Ambassadors
of Hope (AoH). These programs employ approximately 40 staff, offer
street outreach services 7 days a week, 24 hours a day; and work in
collaboration with several public sector organizations,
including-the Office of Homeless Services (OHS) and the Department
of Behavioral Health and Intellectual Disability Services
Essential Duties and Responsibilities
- Managemento Provide strategic and operational oversight of the
Outreach Coordination Center and the Hub of Hope by working closely
with the Senior Program Managers of those programs, and other
direct reports as assigned. Work with direct reports to conduct
annual and ongoing monitoring of program performance.
o Provide supervision, accountability and feedback to direct
reports using communication that is concise, transparent and
o Work with direct reports to promote interdepartmental cohesion,
elicit feedback and implement program improvements.
o Work with direct reports to develop, implement and manage the
effective intake of individuals who are chronically homeless,
prioritizing persons on our focus lists for placement in recovery,
safe havens and supportive housing.
o Assist in staff recruitment by working with the Human Resources
Department to attract individuals from a diverse and qualified pool
of applicants. Work with direct reports to fill vacant positions in
a timely fashion.
o Manage the department with a sophisticated understanding of how
race, gender and ethnicity impact supervisory relationships,
participant relationships, and organizational culture.
o Ensure that outreach employees have access to training
opportunities to enhance the quality of the services we
o Work with direct reports to oversee the implementation of quality
service models and fidelity to evidence based practices. Assist in
proposal writing for new program initiatives and grants.
o Conduct audits of records contained in ETO, HMIS, and Webfocus on
a semi-annual basis. Ensure that all progress notes, service plans
and reports are completed on time and in accordance with agency and
o Work with the VP of Outreach, and direct reports, to oversee the
budgeting process for outreach programs, complete budget reports on
time, and ensure that outreach programs are operating within
- Interdepartmental and Interagency Coordinationo As a member of
the Senior Management Team, work collaboratively with other
departments to achieve the goals outlined in the Strategic
o Work with DBHIDS, OHS, SEPTA, and the PPD, in addition to other
city agencies and private sector organizations to coordinate
effective outreach services and advocate for system
- Minimum of 5-8 years of experience in street outreach or
- Minimum of 5 years of supervisory experience
- Proven management skills (i.e. strong organizational,
supervisory and interpersonal skills)
- Working knowledge of best practices in trauma-informed
- Strong written and verbal communication skills
- Budget management experience
- A valid driver's licensePreferred Qualifications
- A college degree
- A master's degree (including, but not limited to-an MSW, MPA,
MPH or an MBA)
- Knowledge of the Philadelphia homeless provider network and
social services system.
- Knowledge of the Philadelphia drug and alcohol treatment system
and/or the behavioral health systemProject HOME is an Equal
Opportunity Employer. All offers of employment are contingent on
successful completion of a drug screen and background checks.
Project HOME reserves the right to revise or change job
responsibilities as needed. This job description is not meant to be
an all-inclusive statement of the duties and responsibilities of
the job nor does it constitute a written or implied contract.
Keywords: Project HOME, Philadelphia , Director of Outreach, Executive , Philadelphia, Pennsylvania
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