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Manager, Offer Enablement

Company: Comcast
Location: Philadelphia
Posted on: May 6, 2021

Job Description:

Job SummaryResponsible for product management activities for multiple products, or one strategic product. Serves as a major resource to other product managers, assisting them in the resolution of complex problems or leading them on larger projects. Leads cross-functional teams to envision new product features. Coordinates among a wide range of cross-functional internal and external resources to ensure that products get to market per specifications, within budget and on schedule. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development of and meeting of, departmental budget.Job Description

  • Participate in the transformation of design and build of offer requirements for business needs for next generation sales platforms.
  • Be the lead product owner for a cross functional team in the deployment of product pricing and packaging initiatives to drive company priorities and digital buyflow adoption --- evaluate dependencies, tools & processes for product launches and/or cross-domain projects.
  • Collaborate, negotiate, and document final user requirements with inputs from multiple technology teams, business units, divisions leads, and journey teams, and IS leads.
  • For offer-oriented experiences, align with the customer journey teams to guide cross channel upsell teams integrating into a (App and STB) common back-end for native experiences and/or linking to digital UIs.
  • Create user journeys for development teams, lead feature prioritization and readiness, and provide business acceptance for new experiences.
  • Implement offers across segments where--functionality has been already delivered (MDU/Bulk, Auto-pay Paperless Discount,--Existing Customer, etc.)
  • Align with content publishing team for changes on xfinity.com to respond to business needs
  • Collaborate with software development, user experience and offer creation teams to bring campaigns to life across the xfinity.com digital experience
  • Support sales and marketing teams in efforts to enhance merchandising and targeting for new and existing campaigns
  • Drive performance of all Xfinity digital customer touchpoints and journeys across new and existing sales, customer service calls avoided, NPS and revenue
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.SKILLS NEEDED TO BE SUCCESSFUL:
    • 5-8+ years of relevant work experience in a similar eCommerce role.
    • Laser focused mindset on our customers--- experiences and journeys.
    • Product management experience with hardware, software, or service products.
    • Well-versed in Agile software development scrum methodology and software release management.
    • Experience in writing user stories and acceptance requirements for technology and product feature enhancements.
    • Able to synthesize multiple inputs (analytics, qualitative and stakeholder/business direction) to arrive at recommendation on which features to include in next development cycle, next software release.
    • Technically savvy with experience partnering with various aspects of a software development team from back-end architects through to front end developers.
    • Strong understanding of how to integrate third-party platforms and ongoing management of features, as well as integration of new features that expand our toolset.
    • Flexible to adjust role across a large organization as priorities shift.
    • Experience creating and presenting Microsoft Power Point presentations to various partner teams and stakeholders.
    • Experience working with Net Promoter System (NPS) data and KPIs.SKILLS & EXPERIENCES THAT WOULD BE HELPFUL BUT NOT REQUIRED:
      • Experience analyzing web traffic and digital sales data with Adobe Omniture.
      • Experience using Rally for documenting and managing Agile features and user stories would be helpful.
      • Cable industry experience --- including knowledge of video, high speed internet, digital voice, and mobile products.
      • Knowledge of customer experience best practices and capabilities across xfinity.com and omnichannel platforms --- including in-app, set top box, and Xfinity Assistant.EMPLOYEES AT ALL LEVELS ARE EXPECTED TO:
        • Understand our Operating Principles; make them the guidelines for how you do your job.
        • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
        • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
        • Win as a team - make big things happen by working together and being open to new ideas.
        • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
        • Drive results and growth.
        • Respect and promote inclusion & diversity.
        • Do what's right for each other, our customers, investors and our communities.Disclaimer:
          • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That---s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality --- to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, Philadelphia , Manager, Offer Enablement, Executive , Philadelphia, Pennsylvania

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