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Sr. Manager, Engineering Operations

Company: Comcast
Location: Philadelphia
Posted on: May 5, 2021

Job Description:

Job SummaryComcast brings together the best in media and technology. We drive innovation to create the world s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.CTS (Comcast Technology Solutions), a division of Comcast Cable, is uniquely positioned like no other at the nexus of media and technology. With a rich broadcast heritage, continual investments in innovative media technologies, and nearly two decades of on-the-ground experience, we are the market leader when it comes to making all the pieces work together to power both extraordinary experiences and revenue growth.As a member of the Syndication Partner Experience Operations team within CTS, you will be instrumental in ensuring Comcast s portfolio of syndicated products are operating at our Syndication Partners as optimally as possible. In this role, you will be working with cutting-edge Connected Living technology while interfacing with top-tier cable providers in North America and abroad.The Connected Living Platform is a software platform intended to support from a functional and operational perspective a number of key business functions for service provider customers across the world: Gateway Management, Home network Management, Camera Management, Self-monitored security, IoT device management, Multi-Family Dwelling supportAre you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment?On the CTS Syndication team, we take Comcast s amazing products and services in X1 video, IPTV, smart home, broadband, and networking, and white label them for the operator community. Our partners own the customer relationship while we own and operate the product experience. We are looking for a customer experience-oriented individual to join a team focused on ensuring operational excellence across our product portfolio. We thrive on big challenges, results, quality, and agility.Who you will be working with?The Partner Experience Operations team interfaces with the Program, Delivery, and Operational Readiness teams to understand the current atmosphere at our customers and feedback from their end-users into the product experience. The team will also work with the CTS Data and Analytics team to establish benchmarks for product performance and measure improvements over time as well as identify any emerging trends that require deeper analysis.The Partner Experience Operations team will collaborate with the Comcast Product Quality, Operations, and Engineering teams to review trends, identify opportunities for improvement and drive those improvements all the way through end-customer delivery. Additionally, they will evaluate improvement activities occurring at Comcast and determine if there are opportunities to bring these to our customers as well. This position is integral to the success of our customers and the continued trust in our product offerings.What are some interesting things you will be doing?You will have the opportunity to join a team being built from the ground up focused on ensuring Comcast delivers and operates a world-class suite of products for our syndication community. In this role, you will define measures of success and work across operations and engineering to continually raise the bar on our Broadband and Connected Living products quality and customer experience. Additionally, you ll help leverage best practices across the operator community.Where can you make an impact?You will be working with the best and brightest minds in Comcast to roll out services that will power the next generation of television, broadband, and home automation. Success in this role is characterized by ongoing team development, staying ahead of partner needs, and providing robust and creative solutions to support the successful operation of our technology at our Syndication Partners.Job DescriptionCore Responsibilities

  • Monitors technical and engineering progress to ensure strategies, goals and objectives are met. Aligns operational plans with business objectives. Communicates changes to all affected personnel.
  • Ensures effective implementation of the department budget. Prepares financial statements and monthly forecasts and reports them to management.
  • Prepares and analyzes monthly financial performances and makes budget and new technology recommendations.
  • Monitors capital and operating expenditures and makes recommendations as necessary.
  • Manages and forecasts resource needs to meet departmental objectives. Recommends action plans or solutions to management.
  • Ensures that all regional technical performance complies with industry and Company technical requirements.
  • Applies industry standards in daily operations and ensures that they are consistently met and that technical operations comply with system, region and OSHA safety programs.
  • Develops, trains, mentors and motivates staff members in accordance with best practices and procedures developed by management.
  • Makes business-impacting decisions on the ground floor of department operations.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.Employees at all levels are expected to:
    • Understand our Operating Principles; make them the guidelines for how you do your job.
    • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    • Win as a team - make big things happen by working together and being open to new ideas.
    • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    • Drive results and growth.
    • Respect and promote inclusion & diversity.
    • Do what's right for each other, our customers, investors and our communities.Disclaimer:
      • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience7-10 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

Keywords: Comcast, Philadelphia , Sr. Manager, Engineering Operations, Executive , Philadelphia, Pennsylvania

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