Sr. Manager, Engineering Operations
Posted on: May 5, 2021
Job SummaryComcast brings together the best in media and
technology. We drive innovation to create the world s best
entertainment and online experiences. As a Fortune 50 leader, we
set the pace in a variety of innovative and fascinating businesses
and create career opportunities across a wide range of locations
and disciplines. We are at the forefront of change and move at an
amazing pace, thanks to our remarkable people, who bring
cutting-edge products and services to life for millions of
customers every day. If you share in our passion for teamwork, our
vision to revolutionize industries, and our goal to lead the future
in media and technology, we want you to fast-forward your career at
Comcast.CTS (Comcast Technology Solutions), a division of Comcast
Cable, is uniquely positioned like no other at the nexus of media
and technology. With a rich broadcast heritage, continual
investments in innovative media technologies, and nearly two
decades of on-the-ground experience, we are the market leader when
it comes to making all the pieces work together to power both
extraordinary experiences and revenue growth.As a member of the
Syndication Partner Experience Operations team within CTS, you will
be instrumental in ensuring Comcast s portfolio of syndicated
products are operating at our Syndication Partners as optimally as
possible. In this role, you will be working with cutting-edge
Connected Living technology while interfacing with top-tier cable
providers in North America and abroad.The Connected Living Platform
is a software platform intended to support from a functional and
operational perspective a number of key business functions for
service provider customers across the world: Gateway Management,
Home network Management, Camera Management, Self-monitored
security, IoT device management, Multi-Family Dwelling supportAre
you passionate about digital media, entertainment, and software
services? Do you like big challenges and working within a highly
motivated team environment?On the CTS Syndication team, we take
Comcast s amazing products and services in X1 video, IPTV, smart
home, broadband, and networking, and white label them for the
operator community. Our partners own the customer relationship
while we own and operate the product experience. We are looking for
a customer experience-oriented individual to join a team focused on
ensuring operational excellence across our product portfolio. We
thrive on big challenges, results, quality, and agility.Who you
will be working with?The Partner Experience Operations team
interfaces with the Program, Delivery, and Operational Readiness
teams to understand the current atmosphere at our customers and
feedback from their end-users into the product experience. The team
will also work with the CTS Data and Analytics team to establish
benchmarks for product performance and measure improvements over
time as well as identify any emerging trends that require deeper
analysis.The Partner Experience Operations team will collaborate
with the Comcast Product Quality, Operations, and Engineering teams
to review trends, identify opportunities for improvement and drive
those improvements all the way through end-customer delivery.
Additionally, they will evaluate improvement activities occurring
at Comcast and determine if there are opportunities to bring these
to our customers as well. This position is integral to the success
of our customers and the continued trust in our product
offerings.What are some interesting things you will be doing?You
will have the opportunity to join a team being built from the
ground up focused on ensuring Comcast delivers and operates a
world-class suite of products for our syndication community. In
this role, you will define measures of success and work across
operations and engineering to continually raise the bar on our
Broadband and Connected Living products quality and customer
experience. Additionally, you ll help leverage best practices
across the operator community.Where can you make an impact?You will
be working with the best and brightest minds in Comcast to roll out
services that will power the next generation of television,
broadband, and home automation. Success in this role is
characterized by ongoing team development, staying ahead of partner
needs, and providing robust and creative solutions to support the
successful operation of our technology at our Syndication
Partners.Job DescriptionCore Responsibilities
- Monitors technical and engineering progress to ensure
strategies, goals and objectives are met. Aligns operational plans
with business objectives. Communicates changes to all affected
- Ensures effective implementation of the department budget.
Prepares financial statements and monthly forecasts and reports
them to management.
- Prepares and analyzes monthly financial performances and makes
budget and new technology recommendations.
- Monitors capital and operating expenditures and makes
recommendations as necessary.
- Manages and forecasts resource needs to meet departmental
objectives. Recommends action plans or solutions to
- Ensures that all regional technical performance complies with
industry and Company technical requirements.
- Applies industry standards in daily operations and ensures that
they are consistently met and that technical operations comply with
system, region and OSHA safety programs.
- Develops, trains, mentors and motivates staff members in
accordance with best practices and procedures developed by
- Makes business-impacting decisions on the ground floor of
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
- Other duties and responsibilities as assigned.Employees at all
levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and
qualifications.Comcast is an EOE/Veterans/Disabled/LGBT
employer.EducationBachelor's DegreeRelevant Work Experience7-10
YearsBase pay is one part of the Total Rewards that Comcast
provides to compensate and recognize employees for their work. Most
sales positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That s why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the on our careers site for more details.
Keywords: Comcast, Philadelphia , Sr. Manager, Engineering Operations, Executive , Philadelphia, Pennsylvania
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