PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

AI Success Director

Company: DataRobot, Inc.
Location: Philadelphia
Posted on: April 10, 2021

Job Description:

AI Success Management / Customer Experience The DataRobot AI Success team is at the leading edge of helping businesses achieve their AI objectives and realize incredible business impact through successful use of the DataRobot Automated Machine Learning Platform. The AI Success Director will build long-term relationships with a small portfolio of Global 1000 clients. Using their strategic orientation and consulting mindset, the AI Success Director will help complex client organizations navigate the transformation to "AI Driven Enterprise." The AI Success Director is a polished communicator with strong business acumen, experience in navigating large organizations, and outstanding project management and organization skills. While the AI Success Director will lead many customer-facing interactions, they will also engage with other resources across DataRobot, such as customer facing data scientists, field engineers, support, and other subject matter experts, to remove obstacles and accelerate the path to client success. The AI Success Director will also partner with the Field Account Executive to identify and capitalize on expansion opportunities within the account. The objective of the role is to drive client success and adoption as measured by client loyalty, advocacy, expansion, and revenue. What you will do:

  • Serve as the primary point of contact for your portfolio of existing customers, building strong relationships at all levels across the client organization.
  • Develop a deep understanding of each client's business, strategy, and priorities; leverage this knowledge and your business acumen to identify untapped opportunities to apply AI; collaborate with customers to identify and recommend potential solutions.
  • Guide customers through the process of generating value from AI while also building long-term capabilities (from getting started with the best use cases, to redesigning processes & installing change management to create value, and developing an long-term AI plan).
  • Manage delivery of the initial onboarding program.
  • Manage multiple concurrent client projects / professional services engagements, including some directed at high-potential prospects during the sales process.
  • Develop and deliver strategies for driving continued adoption and expansion.
  • Maintain a regular communication cadence with the client, including quarterly business reviews.
  • Continually monitor customer health and adoption metrics, developing a comprehensive understanding of AI health and overall status.
  • Collaborate closely with team members to support renewals and identify expansion opportunities.
  • Compile and synthesize periodic internal updates on customer health and ensure the accuracy of SFDC and other internal systems. What you'll bring:
    • BA/BS required, preferably in a technical field. MBA preferred
    • 8-12 years of total professional experience.
    • 2-3 years experience in management consulting, a Senior customer success role, or business leadership.
    • Strategic orientation and generalist business acumen across functions and verticals; the ability to map strategy and objectives to specific value levers
    • Experience leading professional services engagements or managing and overseeing multiple high-visibility, high-stakes projects
    • Experience in Analytics or in technical disciplines is a plus.
    • Strong organizational and project management capabilities.
    • Excellent communication and presentation skills with keen attention to detail.
    • Credible customer presence, capable of stepping into a trusted advisor role.
    • Strong orientation towards teaching and enablement.
    • Data-driven, analytically oriented, with a commitment to process improvement.
    • Reliable and accountable, delighting customers with above-and-beyond follow-through.
    • Proactive, taking the initiative to get things done on behalf of clients. Individuals seeking employment at DataRobot are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information. Who Is DataRobot?
      We are the leader in enterprise AI, delivering trusted AI technology and ROI enablement services to global enterprises and individual users.

Keywords: DataRobot, Inc., Philadelphia , AI Success Director, Executive , Philadelphia, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Shift Manager- Wendy's Restaurants
Description: Movin on up Families come in all shapes and sizes. And that includes the Wendy s family - the people you work with as a Wendy s Shift Manager.The stuff you want - like fun people, quality food, and a (more...)
Company: Wendy's
Location: Hicksville
Posted on: 04/18/2021

Associate Director, Analytical Testing Services
Description: Associate Director, Analytical Testing Services New Brunswick - NJ - US At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.--In oncology, hematology, (more...)
Company: Bristol-Myers Squibb
Location: New Brunswick
Posted on: 04/18/2021

Outdoor Sales Manager
Description: Momentum Solar is a premier residential solar provider with offices throughout the U.S. Founded in 2009, Momentum has grown exponentially over the decade. We implement the entire solar process to ensure (more...)
Company: Momentum Solar
Location: Lakewood
Posted on: 04/18/2021


Airport Shop Manager - Hudson News - Hiring Immediately
Description: GROW With US For 30 years Hudson Group has led the way and prides itself in knowing what matters in travel retail. As airports and transportation terminals have evolved, so has Hudson Group, striving (more...)
Company: Hudson Group
Location: Harrisburg
Posted on: 04/18/2021

Risk Manager
Description: Full Time Workers Comp Risk Manager Position available. Should have Knowledge
Company: Grandview Risk Management
Location: Lakewood
Posted on: 04/18/2021

Commercial Banking Associate Relationship Manager (NJ)
Description: Santander---s Commercial Banking Division is an active provider of capital, treasury management and risk management solutions to thousands of small and mid-sized companies in the northeast and across (more...)
Company: Santander Holdings USA Inc
Location: Sayreville
Posted on: 04/18/2021

Assistant Manager- Contact Lens
Description: Company DescriptionAt National Vision, Inc. NVI , we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.NVI (more...)
Company: America's Best
Location: Union
Posted on: 04/18/2021

Project Manager
Description: Project Manager Construction - 100,000 to 115,000If you are an individual with construction experience and looking to work for one of Lancaster's
Company: Tatum by Randstad
Location: Lancaster
Posted on: 04/18/2021

Center Manager
Description: By clicking the Apply button, I understand that my employment application process with Takeda will commence and that I agree with Takeda's Privacy Notice, Privacy Policy and Terms of Use. Job Description (more...)
Company: Biolife Plasma Services
Location: Lancaster
Posted on: 04/18/2021

Project Manager
Description: The Project Manager is accountable for project delivery of small and medium sized projects according to specifications and deadlines, all while keeping
Company: Leverage Technologies
Location: Harrisburg
Posted on: 04/18/2021

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds