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WS OPS TRAINING MANAGER

Company: Bayview Asset Management
Location: Horsham
Posted on: April 10, 2021

Job Description:

POSITION SUMMARY: The primary responsibilities of the Trainer-Job Coach are to facilitate and deliver learning solutions (one-on-one coaching or in a classroom/distance learning setting) in a manner that engages the learner and produces desired outcomes, and; to act as an Operational liaison with a collegial relationship with the business units.ESSENTIAL DUTIES AND RESPONSIBILITIES:--- Directly responsible for facilitation of training programs and one-on-one coaching via both instructor-led and distance delivery methods for Mortgage Originations team members at all experience levels possibly including but not limited to: New Hire Training for all teams within Wholesale Operations (Loan Set Up, Disclosing, and Client Management), Loan Origination Systems, Products, Policies and Procedures, and Regulatory and Compliance topics.--- Establish training processes, and create and maintain training materials and documentation to ensure consistent messaging, delivery, tracking, and reporting based on business needs or direction.--- Ensure that Bayview-Lakeview's customer-centric culture is exemplified and that all communication is timely, professional, and positive.--- Maintain knowledge of company policies, procedures, and compliance.--- Quarterly travel anticipated.--- Performing other duties as assigned by management.SKILLS/KNOWLEDGE/ABILITIES:--- Strong verbal and written communication skills--- Solid facilitation and presentation skills; ability to facilitate small and large group quality learning experiences--- Technologically savvy, with the ability to work in varied systems; high level of proficiency with Microsoft Office--- Must be responsible, detailed-oriented, and maintain reliable follow-through--- Versatility, flexibility and a willingness to work with enthusiasm in an environment of competing priorities--- Exceptional time management and organizational skills--- Ability to effectively multi-task in a fast paced environment--- Extensive knowledge and experience of the mortgage industry, including regulations, mortgage loan products and mortgage systems a plus--- Excellent communication skills (verbal, written, interpersonal, and large group).--- Ability to project a professional image.--- Strong interpersonal/relationship building skills; ability to develop rapport with all levels of associates, establish credibility and work effectively in a professional team environment.--- Problem solving and decision making ability.EDUCATION AND EXPERIENCE:--- 5+ working in Wholesale Mortgage Operations--- Bachelor's degree a plus--- Experience working with Encompass LOS preferred--- Role can sit 100% remoteCERTIFICATIONS, LICENSES, AND/OR REGISTRATIONNo requirements or preferences. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.EEOC Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Keywords: Bayview Asset Management, Philadelphia , WS OPS TRAINING MANAGER, Executive , Horsham, Pennsylvania

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