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Service Center Manager

Company: JC Ehrlich
Location: Philadelphia
Posted on: April 10, 2021

Job Description:

OverviewService Center ManagerAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!Who are we? JC Ehrlich, a brand of Rentokil, is the largest pest control company in the world, and we are the third largest pest control company in North America. While we are big, we pride ourselves on our family atmosphere where we take mentoring and promoting from within seriously.ResponsibilitiesWhat do our Service Center Managers do?Service Center Managers plan, organize, manage and direct all service center operations. They oversee customer service, sales, customer interaction and warehouse operations.* Ensure \u201cWorld Class Service\u201d to our clients by training, coaching, and motivating team members on best practices, techniques, and products* Manage financial performance of the service center, including revenue growth and expense control* Manage CSS and Installer route loads* Initiate and schedule plant replacements* Manage and assist with holiday preparations and installations as needed* Submit weekly, monthly and yearly reports as requiredWhat do you need?* Bachelor's degree (preferred but not required)* 3-5 years in a managment role with emphasis in customer service* Success in training, mentoring and coaching service professionals* Must have excellent verbal and written communication skills * Previous experience in a route-oriented, service environment a plus* Able to work a flexible schedule, including early mornings and weekend work when needed* Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations* Strong attention to detail and willingness to learn* Able to work independently and enjoy hands-on work* Available to work Monday-Friday and Saturdays as needed* Must pass pre-employment background screen and drug test* Must possess a valid driver's license and pass motor vehicle record searchWhy Choose Rentokil?A career with Rentokil is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.* Professional and Personal Growth: * Robust Paid Training & Professional Development Path* Opportunity to grow - We love to promote from within!* Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues) * Wellness: * Excellent Health benefits including Medical, Dental, Vision, and Life Insurance* Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses* Outstanding Company-Paid Short Term Disability* Access to Long-Term Disability Insurance* Wellness Reimbursement Program* Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits* Company-paid sick time* Savings & Retirement: * 401(k) retirement plan with highly-competitive company-matching contributions* Holiday Savings Club option with company-matching funds* Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)* Work-Life Balance: * Vacation Days & sick days* Company-Paid Holidays & Floating HolidaysWe are looking for individuals who want to make a difference where our customers live and work. Is that you? Additional InformationRentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.Link to Federal employment poster:* English Version - Revised November 2009* Spanish Version - Revised November 2009Pay Transparency Nondiscrimination Provision* English (Formatted)* English (Unformatted)* Spanish#

Keywords: JC Ehrlich, Philadelphia , Service Center Manager, Executive , Philadelphia, Pennsylvania

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