Operations Manager
Company: Getlabs
Location: Philadelphia
Posted on: February 25, 2021
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Job Description:
Company DescriptionGetlabs provides safe and easy at-home lab
appointments. Rather than needing to go to a laboratory and sit in
a waiting room, patients just pick a time and we send a
phlebotomist to draw their samples. Once collected, we deliver to
top national laboratories including LabCorp and Quest
Diagnostics.Across healthcare, the stress and inconvenience of
needing to go to medical facilities deters patients from following
through with medical appointments. That is why Getlabs' mission is
to create the infrastructure and network for mobile care. We
believe all patients - regardless of their means - deserve access
to medical appointments from the convenience of their homes. Join
us and let's transform the healthcare experience to be delightful
for patients.Our team has extensive domain expertise in technology,
operations, and phlebotomy with team members from Y Combinator,
Uber, Sonder, Cisco Systems, LabCorp, and Quest Diagnostics.
Getlabs is backed by prominent venture capital firms including
PivotNorth, Liquid 2, Tusk, Rosecliff, and more. Job DescriptionWe
are currently seeking a full-time Operations Manager in
Philadelphia interested in joining a high-growth stage startup. The
mandate of the Operations Manager is simple but challenging: own
our day-to-day operations throughout the market and ensure our
patients have the best experience possible.The Operations Manager
oversees all aspects of Philadelphia's patient operations. You will
be responsible for ensuring that every Getlabs experience meets and
exceeds the patients expectations. You will also hire and manage a
team of hourly phlebotomists.Above all, we are seeking candidates
who are self-starters and are resourceful, organized,
detail-oriented, communicative, and friendly.* * Manage a team of
amazing frontline phlebotomists including coaching, training, and
career progression support* Work hard to drive down costs and
improve continuously* Monitor inventory management and ensure
proper levels* Develop, refine, and scale processes as we grow to
1000's of visits a month* Assist with day-to-day customer service
including interactions with customers via inbound calls, outbound
calls, emails, and other communication platforms* Work closely with
the Director of Operations to build and improve
operationsQualifications* A disciplined worker who can get the job
done with minimal supervision* 4-8 years of professional experience
in health care and/or hospitality operations* At least 3 years of
management experience* Past experience with early-stage startups*
Phenomenal people skills and experience in hiring, training,
coaching, and managing hourly employees* A proven ability to handle
ambiguity in the absence of defined systems and processes* A
creative thinker that challenges assumptions and wants to
participate in changing the health care landscape* Competency with
Google applications and willingness to embrace new technology.*
Bonus Qualifications: American Medical Technologists (AMT),
American Society for Clinical Pathology (ASCP), or National Center
for Competency Testing (NCCT) certificationsAdditional
InformationWe have great benefits to make your life easier so you
can focus on what you're best at:* Competitive hourly wages working
full-time* Flexible schedule* Valuable stock option plan for
full-time employees* Medical, dental and vision insurance options
for full-time employees* Paid time off* A company with a huge
vision, a dynamic work environment, and a team of talented,
ambitious and fun to work with colleagues!Getlabs is an equal
opportunity employer. We value diversity at our company. We do not
discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, disability status or other protected classes
Keywords: Getlabs, Philadelphia , Operations Manager, Executive , Philadelphia, Pennsylvania
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