Senior Manager, Analytics & Insights

Company: comcast
Location: Philadelphia
Posted on: February 25, 2021

Job Description:

Job DescriptionJob Summary Our Customer Experience Transformation team demands insights that are timely, accurate, and actionable. We are seeking a Senior Manager to join CET Operations, which ensures the CET Organization is on the path to delivering the right financial, customer, and strategic goals through data-driven insights, testing, and journey performance monitoring. You'll wear three different hats: analyst, strategist, and story-teller. We don't just report on the "what" - we deliver information about the "why." Success means driving strategy as a key stakeholder at the decision-making table: preparing, investigating, and delivering findings that optimize all aspects of our omnichannel experiences. Job Description Primary Duties * Proactively coordinate data and reporting needed for CET efforts. * Forecast the potential impact of Roadmap items; conduct performance readouts and analysis. * Make sure relevant KPIs and context are delivered into overall CET reporting. * Coordinate/deliver insights needed via Web analytics, Journey analytics, A/B Testing, deep dives, etc. * Coordinate/deliver on Testing priorities, design, execution, analysis, and readouts. Drive testing strategy, prioritization, and coordination. * Develop strong working relationships with key partners (e.g. Product leads, Sales & Marketing, Enterprise Business Intelligence, Division Sales leads) * Tell the story that ties our efforts to the right data. Core Responsibilities * Create actionable insights and understanding through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives. * Identify possible conflicts with the strategy and recommend cost effective alternatives. * Measure effectiveness of improvements through deep analysis of data on performance metrics striving for cost effective high quality improvements. * Carry out post-event analysis to validate forecast assumptions and identify all additional factors associated with the change. * Consistently exercise independent judgment and discretion in matters of significance. * Regular, consistent and punctual attendance. * Other duties and responsibilities as assigned. Preferred Qualifications * Bachelor's Degree or equivalent in Statistics, Analytics, Business, Economics, or a related field. * Generally requires 8-11 years' related experience. * Excellent verbal and written communication skills with a strong executive presence, strong interpersonal skills, and experience collaborating with diverse cross-functional teams. * Mastery of story building/telling applications (PowerPoint, Excel, Word). * Problem-solving mindset, ability to consider broader business implications beyond near-term challenges. * Demonstrated success in managing a complex workload with multiple priorities and tight deadlines with a focus on measuring results and improving performance. * Experience with web analytics tools and principles; Adobe Analytics preferred. * Experience with data visualization tools like Tableau or Domo a plus. * Knowledge of statistical concepts and software a plus. Employees at all levels are expected to: * Understand our Operating Principles; make them the guidelines for how you do your job. * Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. * Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. * Win as a team - make big things happen by working together and being open to new ideas. * Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. * Drive results and growth. * Respect and promote inclusion & diversity. * Do what's right for each other, our customers, investors and our communities. Disclaimer: * This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree Relevant Work Experience 7-10 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that

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