General Manager - Cloud Kitchen

Company: TGI Fridays Franchisor, LLC.
Location: Philadelphia
Posted on: February 25, 2021

Job Description:

Description As a TGI Fridays Cloud Kitchen General Manager, you can expect a competitive salary based on experience, quarterly bonuses, world class training, and a generous benefits package that is the best in the business. We embrace diversity and foster a work environment of inclusion through respect, fairness and understanding. We provide comprehensive orientation and new hire training along with continuous online development classes with an opportunity for advancement.
Be sure to ask your Recruiter about our many benefits!
TGI Fridays Cloud Kitchen General Managers lead a team of Assistant Managers and Team Members in the execution of an excellent Guest experience resulting in increasing Guest order counts, sales growth. To ensure decisions and actions are in alignment with the Credo and Values and all TGI Fridays standards are met. To select, coach and develop Team Members.

Specific responsibilities of the General Manager include:
--- Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 1-3 Managers and hourly Team Members; manages all profit and loss centers.
--- Executes on all brand standards through managing and coaching Team Members and Managers.
--- Interact with delivery services and guest ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest Satisfaction.
--- Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
--- Identifies opportunities to drive sales, oversee implementation of local store marketing and national marketing promotions.
--- Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience.
--- Identifies and develops high potential Team Members and Managers to fill future openings.
--- Provides ongoing and honest feedback, coaching and development to Managers and Team Members.
--- Evaluates performance fairly and frequently and holds Team Members accountable to results.
--- Creates a safe, clean and discrimination-free environment for all Managers and Team Members by ensuring all legal and company standards are met.
--- Respond to Guest service complaints, taking all appropriate actions to turn dissatisfied Guests into return Guests.
--- Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures.
--- Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork.
--- Approves disciplinary actions pertaining to termination.
--- Validates inventory per company standards.
--- Ensure proper security procedures are in place to protect Team Members and Company assets.
--- Cooking alongside Team Members for the entire shift.
--- Ensuring packaging of orders follows TGI Fridays standards as well as Local and State health and safety standards.
--- Must be able to follow TGI FRIDAYS and CDC Guidelines concerning any health crisis. Example Coronavirus
--- Ensures that all prepared food meets TGI Fridays standard of excellence, 100% recipe adherence, and adheres to product sensitivity and Togo packaging guidelines.
--- Complies with all food safety rules, laws, protocols, and standards.
--- Places expo-ready food packaged correctly using appropriate zoning standards.
--- Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product.
--- Keeps entire kitchen clean, stocked and sets up rotation.
--- Communicate ticket times and potential problems with proper coaching to staff.
--- Completes prep work for stocking and set up of station. Breaks down and cleans station thoroughly daily.
--- Cleans and sanitizes throughout shift.
--- Ensures proper rotation of product. Labels, day dots and signs all products as necessary.
--- Keeps immediate supervisor promptly informed on all problems and unusual matters of significance. Takes prompt corrective action where necessary or suggest alternative courses of action.
--- Completes Truck order and any other deliveries on time.
--- Performs other duties and responsibilities as required or requested by supervisor.
Requirements A TGI Fridays Cloud Kitchen General Manager must possess superb communication and customer service skills necessary to connect with a diverse customer base and motivate a top-performing team. Our ideal General Manager has a wealth of experience managing a restaurant and with a strong business acumen, managing P&L, budgets, and financial projections.

Specific requirements for the General Manager include:

--- Minimum of 2 years of experience as a Restaurant KM or AGM
--- Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
--- Must be capable of performing all functions and meeting all qualification standards for all hourly positions
--- Knowledge of back office systems to fulfill management functions
--- Knowledge of Third Party delivery order systems
--- Must be able to walk and stand during entire shift
--- Frequent bending and stooping required
--- Must be able to lift up to 30 lbs
--- Must be able to read and write English
--- Must be able to hear well amongst loud background noise

TGI Friday's Inc. (the "employer") will consider qualified applicants with criminal conviction histories in a manner consistent with the Fair Chance Initiative for Hiring Ordinance.

Keywords: TGI Fridays Franchisor, LLC., Philadelphia , General Manager - Cloud Kitchen, Executive , Philadelphia, Pennsylvania