Process Efficiency & Improvement Program Manager, ActiveCore Operations-Customer Service
Company: Comcast
Location: Philadelphia
Posted on: February 25, 2021
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Job Description:
Job SummaryComcast Business is passionate about making the
customer experience simple, consistent, and digital. With
continuing growth of our products and operations, we have an
exciting opportunity for a Customer Experience expert to join our
ActiveCore Operations and build a CX program in pursuit of
advocating, evangelizing, and leveraging insights to improve our
customers journey and overall experience. The ideal candidate will
have a proven track record in the strategy, setup, execution, and
management of a scalable CX Program. The successful candidate will
have strong data analytics experience, be customer-obsessed with a
passion for technology, and strive to continuously improve our
service engine that solves today s customer problems and prevents
tomorrow s.This role is responsible for:- Managing the ActiveCore
CX survey program (Customer Net Promoter Score)- Managing the
ActiveCore Operations eNPS program (Employee Net Promoter Score)-
Leading the ActiveCore Customer Retention Program (Includes
retaining customers and processing credit requests)Job
DescriptionCore Responsibilities
Keywords: Comcast, Philadelphia , Process Efficiency & Improvement Program Manager, ActiveCore Operations-Customer Service, Executive , Philadelphia, Pennsylvania
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