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Senior Manager, Compliance

Company: Comcast
Location: Philadelphia
Posted on: February 25, 2021

Job Description:

Job SummaryA Senior Manager role in the Compliance group within the Cable Law Department. Specifically, the role will be on the Operational Compliance team, focusing on compliance policy implementation in a wide range of operational areas across the business.The Senior Manager will lead the development and execution of compliance plans in assigned areas. Plan development will include learning business processes and the risk environment; defining controls, performance targets and an accountability model; and setting monitoring requirements. Plan execution will include continuous engagement with the relevant stakeholders (e.g., in field operations, sales, customer support, finance, etc.) in order to ensure performance meets compliance targets; analyzing trends in monitoring data; managing issues and escalation; and reporting to senior management. The role provides exposure to the entire Comcast Cable business and requires working cross-functionally with other departments across all levels of the organization.Job DescriptionResponsibilities & Tasks

  • Manages the implementation of compliance plans and controls in assigned operational areas with a significant degree of independence.
  • Works with subject-matter experts (SME) within the Law Department and in other departments in order to understand business processes and legal and regulatory requirements and develop corresponding compliance plans.
  • Defines requirements for compliance data collection and monitoring, working with the data analytics team through the development life cycle. Creates proof-of-concept reports and dashboard mockups as needed to drive requirements.
  • Develops and defines policies and procedures to advance compliance goals, gaining buy-in from SME and impacted stakeholders.
  • Generates reports and analyzes trends from available dashboards and other sources in order to identify issues and create escalations as needed.
  • Leads regular sessions with business and legal stakeholders in order to review performance, discuss gap areas and enhancement opportunities, and establish action plans. Prepares materials for sessions and manages issue logs and action items, ensuring follow up.
  • Prepares presentations, background documents and reports for senior management reviews of performance in assigned areas.
  • Areas of responsibility will be varied and evolving to address emerging compliance risks. These may include technical operations (e.g., signal leakage policy), video and audio compliance (e.g., accessibility requirements, emergency alerts), privacy regulations (e.g., vendor handling of customer data), sales integrity, procurement and trade regulations (e.g., international trade controls, government contracting), and policy controls (e.g., gifts & business entertainment).
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Other duties and responsibilities as assigned.Qualifications
    • Bachelor s degree; Master s degree preferred
    • Minimum of 7-10 years relevant work experience
    • 5+ years in management/technical consulting, financial/accounting controls, legal/compliance oversight, or similar roles
    • Demonstrated ability to create and execute complex program plans, delivering on time and to quality requirements, while driving multiple workstreams at the same time
    • Strong problem solving and critical thinking skills and comfort with ambiguity
    • Exceptional written, oral, interpersonal skills and the ability to effectively interface with senior management
    • Strong Microsoft Office skills, including presentations and data analysis; exposure to data analysis and dashboard tools (e.g., Tableau, Looker, Power BI, Oracle Analytics, ThoughtSpot, Alteryx)Core Responsibilities
      • Oversees the implementation of deployment readiness program for regional rollouts, including communications, UAT and training support for call centers.
      • Defines quality gates to ensure market readiness is in line with deployment milestones.
      • Develops and defines methods and procedures for end users to address deploying technology and operational process changes. Ensures operational plans are in line with business objectives.
      • Reviews and updates Training Strategy to meet region specific needs.
      • Defines a training plan to ensure business continuity.
      • Reviews UAT testing strategy and updates to meet regional differences.
      • Supports UAT readiness through the management of the market Readiness checklist. Creates UAT test plan, test cases and scripts.
      • Manages testing environment requests to include test accounts and required test data. Provides centralized defect management for on-site UAT and live trials, maintains the defect and issues log and conducts daily defect reviews.
      • Prepares and communicates daily testing status and defect reports. Manages daily testing status and defect tracking.
      • Initiates metrics baseline and ongoing collection process in region. Escalates project issues and risks as appropriate.
      • Consistent exercise of independent judgment and discretion in matters of significance.
      • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
      • Other duties and responsibilities as assigned.Employees at all levels are expected to:
        • Understand our Operating Principles; make them the guidelines for how you do your job.
        • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
        • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
        • Win as a team - make big things happen by working together and being open to new ideas.
        • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
        • Drive results and growth.
        • Respect and promote inclusion & diversity.
        • Do what's right for each other, our customers, investors and our communitiesDisclaimer:
          • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience7-10 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details. Associated topics: attorney, attorney corporate, company, compliance, corporate, corporate attorney, courtroom, legal affairs, legal department, market

Keywords: Comcast, Philadelphia , Senior Manager, Compliance, Executive , Philadelphia, Pennsylvania

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