Senior Manager, Heffler Claims Administration
Company: DUFF AND PHELPS, LLC
Location: Lafayette Hill
Posted on: January 15, 2021
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Job Description:
Heffler Claims Administration (also known as Heffler Claims
Group), a division of global advisor, Duff & Phelps, is the
pioneering administrator in the class action field with more than
fifty years of experience in the management and administration of
class action settlements. We are responsible for the successful and
timely administration of class action settlements, which involves
(among other things) notifying potential class members, reviewing
and processing claim forms filed by individuals and entities,
applying court-approved loss calculations, auditing claims to
determine the extent of the damages incurred and distributing funds
to eligible class members. Together with Prime Clerk, the leading
bankruptcy claims and noticing agent, we offer the most
comprehensive administrative services in the industry. As a member
of the Duff & Phelps family of companies, there are nearly 3,500
professionals in 28 countries around the world who provide our
clients with world-class IT, cybersecurity, and global notification
and administration capabilities for class action claims
administration including Consumer, Antitrust, Securities, Data
Breach, and Mass Tort matters. RESPONSIBILITIES: The primary role
of the Senior Manager is to ensure that engagements assigned to the
Director they report to within the organization are receiving the
appropriate attention and direction from the Analysts and
Coordinators the Senior Manager directly supervise. Senior Managers
have client facing responsibilities, are required to be subject
matter experts in the projects they oversee and will be engaged in
a variety of roles. Client Relationship Oversight: Ensures that
cases assigned to the team on which they serve are being
appropriately handled and that client expectations are met and
exceeded; provides support and guidance when appropriate and
escalates matters and issues to Director and leadership for
awareness; engages directly with clients and helps to define client
needs internally so matter can be handled appropriately and timely;
understands internal structures, processes and limitations and
accurately commits to clients based on realistic capabilities
internally, with a heavy focus on client delivery. Project
Management: Responsible for direct supervision of project teams.
Timely and accurately executes on project deliverables and key
milestones and tasks. Oversees the Settlement Agreement or other
mandates/milestones, drives deadlines with timely quality outcomes,
takes ownership and accountability of the overall delivery for the
client. Standard Measures: Sets billable hour goals and targets for
utilization and quality for project team members they supervise;
meets their own billable hour goals and targets; reviews key
reports to ensure controls are being accurately utilized and
expected work is occurring from direct reports, ensures and
validates invoicing when asked and pays close attention to case
budgets. Internal Collaboration: Works internally to meet the needs
of the client while building internal relationships and team
building, utilizing standard processes and systems, supporting new
efforts and approaches and providing feedback to others to
encourage an environment of continuous improvement. Escalation
Administration: Appropriately handles escalations, with the goal of
identifying the root cause and recommending solutions. Reporting:
Produces key weekly and monthly reports which are accurate and
timely; demonstrates knowledge of the data behind the reports in
order to advise on how to act promptly on trends in order to
increase protocols and efficiency. Decisiveness - Makes
well-informed, independent, effective and timely decisions
perceiving the impact and implications of decisions; makes
thoughtful recommendations to the Director and senior management.
REQUIREMENTS: A minimum of 5 years of account management, client
services and/or project management experience; preferably with
budget responsibility for the project. Exceptional communication
skills. Excellent computer skills, including excel, exceptional
planning and organizational skills. Exceptional attention to
detail. Strong analytical skills. Excellent interpersonal skills
and the ability to handle pressure. A Bachelor's degree or
equivalent experience. Previous leadership experience with
responsibility for basic supervisor duties (hiring, developing,
disciplining teams). Background in banking or financial
services/accounting or previous class action administration is
preferred. Paralegal experience or JD is also highly desirable. In
order to be considered for a position at Duff & Phelps, you must
formally apply via careers.duffandphelps.jobs Duff & Phelps is
committed to providing equal opportunities in employment. We will
not discriminate between applications for reason of gender, gender
identity, race, religion, color, nationality, ethnic origin, sexual
orientation, marital status, veteran status, age or disability
.
Keywords: DUFF AND PHELPS, LLC, Philadelphia , Senior Manager, Heffler Claims Administration, Executive , Lafayette Hill, Pennsylvania
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