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Senior Manager, Field Services

Company: CSL Behring
Location: King Of Prussia
Posted on: May 23, 2020

Job Description:

With operations in 35+ nations and - 20,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment.CSL is the parent company of CSL Behring and Seqirus.CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operatesCSL Plasma , one of the world's largest collectors of human plasma, which is used to create CSL's therapies. Seqirus is the second largest influenza vaccine company in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally.We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team!ResponsibilitiesQualificationsCSL Behring, a leading global biopharmaceutical company, is looking for a full-time Senior Manager, Field Services who will be responsible for supporting our King of Prussia location and local affiliate sites. Our ideal candidate is someone who has hands-on technical and management experience, has a strong customer focus, and wants to work in a fast-paced working environment of on-campus and remote staff with a department-diverse culture.Responsibilities:Manages activities of end user support so that problems are identified, prioritized and quickly resolved Plans, prioritizes and schedules activities to fulfill service level agreements and maintenance contractsDevelops and implements processes and technical service proceduresMonitors ongoing operations to manage cost and achieve customer satisfaction standardsResponds to more complex escalated inquiries from team membersMaintains service desk information system that monitors activity and performanceAnalyzes inquiries to identify recurring problems and areas for improvementResearches, evaluates and recommends new equipment and tools to enhance the capabilities of the service teamQualifications:Bachelor's degree or equivalent; education preferably concentrated in IT, Engineering or Science; Master degree preferred7+ years' relevant IT experience in a similar role2+ years' managerial experience and/or demonstrated leadership experienceExperience developing and implementing business processes and best practicesExperience working in an extremely fast-paced working environment of on-campus and remote staff with a department-diverse culture.Ability to manage a continuous innovative culture of changeAbility to provide exceptional VIP white-glove support and solutions.ITIL Foundation Certification desirablePharma/Biotech or similarly regulated environment experience desirableCapabilitiesWorker Type:EmployeeWorker Sub Type:Regular

Keywords: CSL Behring, Philadelphia , Senior Manager, Field Services, Executive , King Of Prussia, Pennsylvania

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