Manager, Clarity PPM Training & Support Excellence

Company: CSL Behring
Location: King Of Prussia
Posted on: May 23, 2020

Job Description:

With operations in 35+ nations and - 20,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment.CSL is the parent company of CSL Behring and Seqirus.CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operatesCSL Plasma , one of the world's largest collectors of human plasma, which is used to create CSL's therapies. Seqirus is the second largest influenza vaccine company in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally.We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team!ResponsibilitiesQualificationsCSL Behring, a global biopharmaceutical leader driven by our promise to save and improve lives, is looking for a full-time Clarity Training & Support Manager who will be responsible for defining the Clarity training strategy, maintaining training ecosystem and augmenting and updating training in line with process evolution, organizational changes and tool releases.You will be a primary resource to the Local Support Associates (LSA) for training (train-the-trainer) and for providing answers to questions relative to Clarity in their mission to support local end-users. This role has the responsibility for establishing and maintaining the LSA community at a global level and across all BU using Clarity (SEQ, BT, Ops, R&D Capex, HR, etc.)You will also partner with various members of the operational excellence team by understanding business requirements, providing relevant information supporting impactful organizational change management activities and participating to strategic meetings (change control board) to ensure Clarity evolutions meet user expectations priorities.Key Responsibilities:Defines with his/her leader and maintains Clarity training strategy and related documentation (e.g., training curriculum, standard operating procedures, training checklists, Project Knowledge Center page) to ensure that training meets end-user and local support advisors requirements and expectations.Develops new training material and update existing ones with innovation in mind for efficient and engaging training experiences (e.g., Plateau, in-class, videos/demos, translation, quick reference guides, FAQ, Glossary).Constantly refreshes training material to adapt to tool technical release, organizational changes and process evolution and secure appropriate training schedule.Trains Clarity Local Support Associates (global and cross-business unit) in their mission to train and support end-users (e.g., training preparation checklists, key messages). Evaluate training needs and perform re-training when and where necessary.Identify, engage and train the local support associates (LSAs). Maintains the community through regular catch-ups. Develop strategies and actions to keep the LSA engaged. Support them in their mission to help end-users (support level 1.5) and performing local organizational change management activities.Inform and influence other members of the operational excellence team about user expectations and priorities to drive impactful strategies and activities. To that point, participate to selected key strategic meetings (e.g., change control board)Performs User Story Impact Assessment as an output of the change control board enhancement prioritization cycle and develop appropriate training plan in coordination with other members of the team (e.g., Portfolio Center of Excellence, organizational change management lead).Train specific end-users population where needed (e.g., finance, portfolio management, leadership).Support local support associates performing local organizational change management activities, gather feedback, coordinate local activities for end-users, communicates regularly and efficiently.Evaluate proficiency of users by analyzing training needs and tickets to map where to focus training effort.Maintains the Clarity page of the Enterprise Portfolio & Project Management Project Knowledge Store (SharePoint).Qualifications/Requirements: 5+ years of experience in related fields and in the areas of project coordination and management, customer support and administration. Experience in using formal project management methodology, techniques, and tools.Direct experience with Clarity or other leading Project and Portfolio Management tool (e.g., Planisware) is a plus.Strong proficiency in Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook); experience with Microsoft Project and Visio preferred.Demonstrated communication and interpersonal skills across cultures.Bachelor's degree in technology or businessEnglish language fluency; German language fluency is a plus.Ability to work across a range of countries and cultures.Excellent influencing, communication and negotiation skills.Functions well in an ambiguous, changing environmentCapabilitiesWorker Type:EmployeeWorker Sub Type:Regular

Keywords: CSL Behring, Philadelphia , Manager, Clarity PPM Training & Support Excellence, Executive , King Of Prussia, Pennsylvania