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Workforce Management Capacity Analyst

Company: AmeriHealth
Location: Philadelphia
Posted on: March 28, 2020

Job Description:

Your career starts now. We're looking for the next generation of health care leaders. At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy communities. As one of the nationaposs leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we'd like to hear from you. Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com httpwww.amerihealthcaritas.com . Responsibilities Responsible for leading the analysis of future staffing needs for the Health Services Payment and Quality Auditing Departments and providing directionrecommendations to senior leaders. Conducts intermediate to long range planning to ensure adequate staffing levels are in place to support the needs of the business. Provides capacity planning knowledge and tools to fulfill future needs of staff based on Marketing, Finance, Business Intelligence and other group inputs for volume growth, expansion of product line and other changes. Drives standardization in forecasting models across the organization and builds analytical tools that are scalable and flexible. Strives for accomplishments that result in measurable improvements in business processes and the delivery of organizational goals. Conducts multi-layered "what-if" scenarios to assess volume, staffing, performance and cost impact to changes in the business Identify opportunities for increased efficiencies across Health Services Payment and Quality Auditing. Works very closely with the Business Analyst on the Health Services Payment WFM Team to align monthly level long-term Capacity Planning with short-term granular-level planning to ensure the all Time to Pay goals are successfully met be our Health Plans. Works closely with Financial Operations to ensure that all Health Services Payment departments actual FTE's are aligned with yearly budget. Builds new business models and communicates out staffing requirements to upper management. Continually update new business models based off of various metric changes such as Membership or Auto Adjudication rate. Works closely with Upper Management to effectively forecast and plan new hire classes. Works closely with the Workforce Management Manager and recruiting to ensure all open and forecasted open position are done so in a timely fashion. Builds ad hoc reports creating ad-hoc analysis on an as-needed basis. Education Experience Bachelor's Degree Preferred. 3 to 5 years of capacity planning experience in a 500+ seat claims center strongly preferred. Strong analytical skills, adept in data mining, data analysis and data presentation. Must be able to lift up data and produce meaningful output. Ability to take initiative, seeks out root cause, and explains business performance. Demonstrated ability to analyze data within limited time frames and recommend operational actions andor alternatives based on analysis. Ability to work independently to prioritize and handle multiple projects and tasks to completion with limited direction. Ability to prioritize, organize and summarize data. Good organizational skills to meet deadlines in environment of constantly changing priorities. Excellent verbal and written communication skills. Other Skills Solid understanding of call routing strategies. Working knowledge of IVR, CTI, and ACD call center technology platforms, ACD systems and call routing. Strong quantitative skills possesses advanced Excel skills. Verint or other various WFM Tools such as (Aspect or IEX) experience, or at least two years of experience in a contact center capacity using automated forecasting tools strongly preferred. Preferred experience in project management. Preferred experience with statistical process improvement methodologies, such as Six Sigma. Back httpschu.tbe.taleo.netchu02atscareersv2searchResults?orgAMERINCcws52 Share Apply Now httpschu.tbe.taleo.netchu02atscareersv2applyRequisition?orgAMERINCcws52rid18563

Keywords: AmeriHealth, Philadelphia , Workforce Management Capacity Analyst, Executive , Philadelphia, Pennsylvania

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