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Engineer 4 Product Dev & Engineering 9540

Company: Comcast
Location: Philadelphia
Posted on: August 17, 2019

Job Description:

Business Unit: Provide technical leadership within a team responsible for providing system architectures and solutions to bring to market new innovative products associated with Broadband Customer Premises Equipment (CPE), tools, and services; lead hardware and software products through full lifecycle, including conducting lifecycle analysis, product positioning, data analysis, and implementation, utilizing technical experience and working knowledge with CableLabs DOCSIS, Cable Modem Termination System (CMTS), WiFi, Business Services over DOCSIS (BSoD), Static IP, xDNS, and SIP and/or PRI trunking; contribute to and create product and technical requirements, detailed design documentation for broadband CPEs; collaborate with engineering project managers and provide consultative direction with regard to the resources, technology, and course of action that should be used and implemented in order to deliver quality CPE products in a timely fashion, and that meet the defined requirements; identify the right timing for product transitions across lifecycle stages based on the product roadmap, inventory history and projections, and technical concerns and limitations; develop ticketing, tracking, and dashboard systems using Jira, Wiki, Confluence and HPALM; working experience with Sharepoint, MGSoft MIB Browser, Telemetry, Splunk, Haystack, and Tableau; ensure that projects are properly accepted into the engineering team, worked on in a timely and efficient manner, and smoothly transitioned to the Quality Assurance and Operations teams; solve complex problems on deployed native broadband CPEs by taking broad perspective to identify innovative solutions; provide guidance with regard to the performance and reliability of various cross-platform services; ensure that system failures are restored in a timely manner; and mentor, train, and provide guidance to junior-level software engineers with regard to practices, procedures, and techniques. Bachelor?s degree in Computer Science, Engineering, or a related technical field; and five (5) years of experience leading hardware and software products through end-of-life (EOL), including defining and modifying requirements, defining scope of upcoming releases, performing project planning, and performing product lifecycle analysis; performing live triaging and analyzing/resolving field issues and customer escalations using MGSoft MIB Browser, Tableau, Haystack and Splunk; debugging with technicians and field operation teams; collecting health related metrics and telemetry from field devices; performing defects and requirement tracking using Jira; working with file sharing/tracking systems, including Sharepoint, Confluence or Wiki; and utilizing CableLabs, DOCSIS, CMTS, WiFi, BSoD, Static IP, xDNS, and SIP/PRI trunking. Applicants must also possess any Product Management Certification or have two (2) years of experience working as a product manager.



?Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Philadelphia , Engineer 4 Product Dev & Engineering 9540, Engineering , Philadelphia, Pennsylvania

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