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Senior Support Engineer Job

Company: Ariba UK Limited
Location: Newtown Square
Posted on: February 15, 2018

Job Description:

Date: Feb 5, 2018
Location: Newtown Square, PA, US
Company: SAP

Requisition ID: ******
Work Area: Customer Service and Support
Expected Travel: 0 - 100%
Career Status: Professional
Employment Type: Regular Full Time
Original Posting Date: 2/5/2018


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Location: Newtown Square, PA (and various client sites nationwide)

Purpose and Objective: SAP America, Inc. seeks a Senior Support Engineer at our Newtown Square, PA location (and various client sites nationwide) to work for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Embedded.

Expectations and Tasks: Give customers a long term relationship with better access to SAP for topics related to solution operations, project success and adopting innovation in their SAP centric solutions. Manage the selection and delivery services out of the SAP portfolio of proactive and reactive support services at the right point in time. Act as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle. The content of a Premium Engagement is defined in a contract. The exact scope is getting agreed during regular alignment meetings between the customer, Service and Support Lead or Engineering Architect, TQMs and the SAP Account team. Work with the Customer IT Department: Work with and understand the needs of the main stakeholders in the IT department. Typically the project leads are located, which are main contact partners for Premium Engagements supporting implementation or maintenance projects. Understand the underlying business requirements of a customer. This includes understanding the real-live business of the customer with its requirements coming from the customer's customers, the competitive market situation, the partner eco-system and the requirements of the end users. Ensure the customer sees value in the engagement and will continue the engagement, also needs to understand why the customer has signed the Premium Engagement Contract. 100% travel required to various client sites nationwide.

Education and Qualifications/Skills and Competencies: Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field and 5 years of experience required. Will accept a Master's degree and 3 years of experience.

Work Experience: Experience must involve three years with technical evaluation and documentation of customer situations; identification of risks and top issues; quality management for implementation or upgrade projects; quality management for business continuity; quality management for business process improvement; documentation and reporting of engagement status, action, and value. 100% travel required to various client sites nationwide.

Travel: 100% travel required to various client sites nationwide.

Internal use only: reference code lhrs4262

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:**************************** or ****************************, APJ: *******************, EMEA: ***************). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:

Nearest Major Market: Philadelphia
Job Segment: ERP, Engineer, Developer, Embedded, Quality Manager, Technology, Engineering, Quality


Keywords: Ariba UK Limited, Philadelphia, Senior Support Engineer Job, Engineering, Newtown Square, Pennsylvania

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