Customer Sales & Serv Rep
Company: FCX Performance
Location: Bethlehem
Posted on: April 1, 2026
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Job Description:
Want to use your customer service skills to solve real world
problems? Want to free up your weekends & evenings and instead work
Monday through Friday? Want to do all of this while getting paid a
competitive base salary PLUS have incentive opportunities? How
about all of the above AND benefits, paid time off and even tuition
reimbursement? Customer service professionals—don’t pass up this
opportunity for a great career with a global industrial
distribution company that allows you to do far more than just
taking orders and fielding complaints. In partnership with over
4,000 world-class manufacturers, we are an industry-leading
value-added distributor of a wide variety of innovative and
reliable industrial products. Since 1923, we have been committed to
always having the right part in stock and always getting it to the
customer when they need it. Don’t know anything about industrial
distribution? THAT’S OKAY! We’ll teach you. You will provide our
customers with expert assistance to a wide variety of questions and
problems. Unlike most CSR roles, you will build ongoing business
relationships with our customers through repeated contact and
consultation. As this is a service and parts center, our ability to
win and retain customers’ business often depends on your ability to
quickly and efficiently provide them with just the right parts
and/or solutions – especially when customers are experiencing
costly equipment breakdowns. You will also, on occasion, have the
ability to utilize your mechanical aptitude to help solve customer
problems or troublesome processes. This is a great starting point
from which to grow toward a sales or management career. Applied has
a clear growth path with countless success stories of employees
rising through the ranks. Just some of the things you’ll be doing
on a daily basis: • Assist customers by phone and in person at our
facility • Use your customer service skills and talents to clarify
their needs, do research, and (after you get up to speed) recommend
parts • Be focused and driven to meet / exceed monthly sales goals
while increasing customer satisfaction • Process quotes, take
orders and provide post-order service REQUIREMENTS Our Customer
Service Representatives are self-motivated and driven by a desire
to exceed expectations. They have strong prioritization and
multitasking skill, a sense of urgency, and take pride in their
verbal and written communication. Interpersonal skills and the
ability to establish rapport and build solid relationships with a
wide variety of customers are critical. Specific qualifications for
the role include: 6 months of customer service experience preferred
Excellent telephone, and written skills, including English grammar
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of
Microsoft Office (specifically Outlook & Excel) and comfortable
with Google search engine High school diploma or equivalent Valid
driver's license and clean driving record (MVR) SAP / ERP
experience, preferred but not required Some knowledge of industrial
distribution products and hydraulics, preferred but not required
Attention to detail, accuracy, ability to multitask, sense of humor
Ability to lift up to 50 lbs. SALARY & BENEFITS As a Customer
Service Representative with Applied Industrial Technologies, you
will be part of a stable and established company with consistently
strong performance and growth. At Applied, you are encouraged to
take advantage of all the training the company has to offer and to
bring fresh ideas to the team. Starting Salary: Salary will be
based on your experience and qualifications and added incentives
will be earned based on performance. Benefits: Here is just some of
what we have to offer: • Base salary and bonus opportunities •
Health, vision, and dental coverage, 401(k) w/ company match • Paid
vacation, sick time, and company holidays • Tuition reimbursement •
Personalized training and development program • Career development
and advancement opportunities Build a rewarding career with a
global leader in industrial distribution! LI-SB1 Founded in 1923,
Applied Industrial Technologies (NYSE: AIT) is a leading
value-added distributor and technical solutions provider of
industrial motion, fluid power, flow control, automation
technologies, and related maintenance supplies. Our leading brands,
specialized services, and comprehensive knowledge serve MRO and OEM
end users in virtually all industrial markets through our
multi-channel capabilities that provide choice, convenience, and
expertise. Applied Industrial Technologies is built on a philosophy
that puts people first. We are an equal opportunity employer, and
we are committed to a workforce in which we enforce fair treatment
and provide growth opportunities for everyone. All qualified
applicants will receive consideration for employment regardless of
age, race, color, national origin, genetics, religion, gender,
marital status, physical or mental disability, or any other
characteristic protected by applicable laws, regulations, and
ordinances.
Keywords: FCX Performance, Philadelphia , Customer Sales & Serv Rep, Engineering , Bethlehem, Pennsylvania
