Technical Service Operations Manager
Company: Freedom Recruiters USA
Location: Columbia
Posted on: December 30, 2025
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Job Description:
Job Description Job Description Technical Services Operations
Manager Role Overview The Technical Services Operations Manager is
responsible for leading, developing, and scaling the technical
services team while actively supporting field operations. This role
blends operational leadership with hands-on technical expertise to
ensure exceptional service delivery, high customer satisfaction,
and continuous internal capability building. The manager will
oversee project execution, resource planning, estimating, safety,
and team development across a wide range of electrical service
offerings. Leadership & Team Development Recruit, train, and mentor
technical service personnel, including electricians, technicians,
technologists, and engineers. Build and maintain internal technical
training programs and certification pathways to elevate team
capability. Foster a culture centered on safety, quality,
accountability, and continuous improvement. Conduct performance
reviews, set development goals, and provide individualized coaching
and progression plans. Field Work & Technical Expertise Perform
hands-on electrical evaluations, inspections, testing,
commissioning, troubleshooting, and maintenance across low, medium,
high, and extra-high voltage systems. Lead complex field projects
while the team is developing, modeling industry best practices
on-site. Provide advanced technical guidance, problem-solving, and
mentorship during field operations. Support emergency response
needs and participate in on-call rotations when required. Project
Delivery & Execution Oversee and execute technical service
projects, including maintenance programs, commissioning, equipment
upgrades, and lifecycle replacements. Ensure all work is delivered
on-time, on-budget, and in compliance with relevant industry
standards (NETA, NFPA, IEEE). Prepare pre-job plans, MOPs, safety
documentation, and client-facing deliverables. Coordinate with
internal departments for project hand-offs, scheduling,
procurement, and billing. Scheduling & Resource Management Develop,
maintain, and optimize daily/weekly schedules for technical staff,
equipment, subcontractors, and field resources. Track job progress
and field performance within company systems. Collaborate with
other offices across the US and Canada to share resources, align
standards, and support regional growth. Estimating, Quoting &
Business Support Prepare accurate estimates and quotes for
technical service projects and lifecycle maintenance work. Support
the business development team with pricing, scope development, and
responses to RFPs. Identify opportunities for expanded services,
pull-through work, and long-term client relationships. Safety,
Quality & Compliance Ensure all work adheres to company safety
policies and applicable codes and standards (CEC, OHSA, NFPA, NETA,
IEEE). Perform routine site inspections and proactively address
potential hazards. Review and validate technical reports, testing
documentation, and deliverables before client submission. Financial
Management Track project costs, labor hours, equipment usage, and
job profitability. Approve timesheets and ensure timely and
accurate billing. Provide billing forecasts, job cost reporting,
and resource utilization analysis. Optimize workforce planning to
balance cost efficiency with service quality. Success Measures
(KPIs) Development of an independent, high-performing technical
service team within 12–18 months. Percentage of projects delivered
on-time, on-budget, and without rework. Completion rates of
training programs and internal certification milestones. Client
satisfaction scores, repeat business, and service growth. Safety
performance—including zero incidents and proactive hazard
reporting. Requirements 5 years of NETA or NICET field testing
experience (electrical testing, commissioning, or maintenance).
Prior supervision or operations management experience preferred.
Strong understanding of electrical systems from low voltage through
extra-high voltage. Excellent communication, leadership, and
organizational skills. Desired Skills & Experience Proven
experience leading technical teams in the electrical testing or
service industry. Ability to manage complex field projects while
coaching and developing staff. Strong knowledge of NETA, NFPA, IEEE
standards, and industry best practices.
Keywords: Freedom Recruiters USA, Philadelphia , Technical Service Operations Manager, Engineering , Columbia, Pennsylvania
