BSS Support Engineer

Company: ClifyX, INC
Location: Philadelphia
Posted on: May 28, 2023

Job Description:

BSS Support Engineer
Rate: $70
Location: Philadelphia PA (Day1 onsite)

Looking for a BSS Support Engineer with experience of working with major Wireless companies.
" Knowledge of supporting Mobile network architecture especially with device activations and other provisioning functions is preferred.
" Knowledge of Appdynamics, Kibana, Splunk, Remedy/Jira tools is preferred.
" Knowledge of 5G Nokia/Samsung infrastructure/APIs, eSim and Network activations and tools like G&D is a plus.

Consultant will support Comcast's trial phase and the commercial launch of the 5G NR network with focus on:
A. Triage of BSS system issues

a) Familiar with working on industry-standard Production Support/logging tools and experience in supporting trials and launches.
b) Manage Comcast's triage of service tickets for customer reported issues during the 5G NR network trial phase and the commercial launch.
c) Provide guidance on causation and ticket routing to support the operations team.
d) Evaluate the root cause of the reported issues.
a. Review and evaluate logs and metrics related to the provisioning issues.
e) Coordinate with cross-functional Comcast teams to manage Comcast's resolution of issues during the 5G NR network trial phase and the commercial launch.
f) Assist with troubleshooting reported tickets with provisioning system configuration and PSIM/eSIM activations across the Comcast systems.

B. Documentation of Operations Procedures
1. Analyze customer reported tickets and gather information from DSDS, and network groups.
a) Document troubleshooting guides for common reported tickets and corresponding workarounds and review the troubleshooting guides with the 5G NR network care team.

2. Document the operations playbook for the 5G Triage operations team and update contents for:
a) Standard process for problem management and incident response related to 5G BSS related issues.
b) High-level workflow for triage and escalation of an issue or ticket to the appropriate group within the Comcast organization (e.g., BSS).

Keywords: ClifyX, INC, Philadelphia , BSS Support Engineer, Engineering , Philadelphia, Pennsylvania