Expert Support Engineer
Company: SAP
Location: Newtown Square
Posted on: January 15, 2021
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Job Description:
Requisition ID: 273556 Work Area: Customer Service and Support
Expected Travel: 0 - 10% Career Status: Professional Employment
Type: Regular Full Time Career Level: T4PF Original Posting Date:
12/17/2020Recruiter Name: J.L. AndalCOMPANY DESCRIPTIONSAP started
in 1972 as a team of five colleagues with a desire to do something
new. Together, they changed enterprise software and reinvented how
business was done. Today, as a market leader in enterprise
application software, we remain true to our roots. That---s why we
engineer solutions to fuel innovation, foster equality and spread
opportunity for our employees and customers across borders and
cultures. SAP values the entrepreneurial spirit, fostering
creativity and building lasting relationships with our employees.
We know that a diverse and inclusive workforce keeps us competitive
and provides opportunities for all. We believe that together we can
transform industries, grow economics, lift up societies and sustain
our environment. Because it---s the best-run businesses that make
the world run better and improve people---s lives.Job Title: Expert
Support Engineer Location: Newtown Square, PAPurpose and Objective:
SAP America Inc. seeks an Expert Support Engineer at our Newtown
Square, PA location to act as a Subject Matter Expert (SME) for a
SAP Cloud solution providing functional and product expert
knowledge and guidance to our customers.Expectations and Tasks:
Advise the Global Customer Success Group with expert Cloud
knowledge in key functions and features of many SAP Cloud solutions
(including extensibility, integration, data migration, analyzes,
performance) and on new innovations. Develop content such as video
and materials for internal and external parties with the goal to
support the evolution of Customer Success plans for SAP Cloud
solutions. Collaborate with the different stakeholders including
but not limited to product support, engineering, CSM---s, MCC, MCS
and Account Teams. Collect and analyze customer requirements (via
Customer Success Managers or the Regional Heads) for potential
enhancement to SAP Preferred Success. Deliver exceptional
experience onsite with customers. Deliver as a virtual CSM when
needed to support customer requirements or special projects.
Deliver 1:1 and 1:M workshops remotely with customers on adoption
and consumption topics. Act as SLA Advocate for Customers around
critical incidents working with CSM---s and MCC. 10% travel
required. Education and Qualifications/Skills and
Competencies:Bachelor's degree in Computer Science, Engineering,
Math, Physics, Information Systems, or related field of study and 7
years of experience required. The company will also accept a
Master's degree and 5 years of experience. Work Experience:
Experience must involve 5 years in the following: Utilize customer
data intelligence and innovations to drive consumption and adoption
of SAP cloud products (entire CX Suite) driving customer
satisfaction of overall customer base; Leverage Cloud Architecture
expertise to design services that drives cloud solution (entire CX
Suite) consumption for Cloud customers in Customer Experience
solution; Create customer's engagement\success plans to ensure that
customers get the most value out of Cloud solution investments;
Leverage proactive tools to plan for possible risks to customer's
projects and current usage of cloud products (entire CX Suite);
Help review customer's key business processes and advise on optimal
solution usage (entire CX Suite); Orchestrate resources to provide
business value and solution specific expertise for customer;
Leverage various back office teams to deliver success checks and
other solution checks to ensure good system health and maximize
customer's understanding of the product (entire CX Suite). 10%
travel required. Travel: 10% travel required.Internal use only:
reference code lhrs4262EX:OUTSAP'S DIVERSITY COMMITMENT To harness
the power of innovation, SAP invests in the development of its
diverse employees. We aspire to leverage the qualities and
appreciate the unique competencies that each person brings to the
company. SAP is committed to the principles of Equal Employment
Opportunity and to providing reasonable accommodations to
applicants with physical and/or mental disabilities. If you are
interested in applying for employment with SAP and are in need of
accommodation or special assistance to navigate our website or to
complete your application, please send an e-mail with your request
to Recruiting Operations Team (Americas:
Careers.NorthAmericasap.com or Careers.LatinAmericasap.com, APJ:
Careers.APJsap.com, EMEA: Careerssap.com). Requests for reasonable
accommodation will be considered on a case-by-case basis. EOE AA
M/F/Vet/Disability: Qualified applicants will receive consideration
for employment without regard to their age, race, religion,
national origin, gender, sexual orientation, gender identity,
protected veteran status or disability. Additional Locations :
Keywords: SAP, Philadelphia , Expert Support Engineer, Engineering , Newtown Square, Pennsylvania
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