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Tech Support Engineer

Company: The Goshen Group
Location: King Of Prussia
Posted on: July 1, 2020

Job Description:

Job Title Tech Support Engineer Location King of Prussia, PA Pay Range 40,000-55,000 Some of the Responsibilities may include Supporting Workstations, Servers, Networking, Mobile devices Troubleshoot and resolve computer and network related problems Identify technology solutions based on analysis of customer support needs Strong and consistent communication with customers Documenting work performed and other technical information for our clients Core Technologies WindowsLinuxApple Servers Networking Virtualization Storage Active Directory Exchange DNS Requirements Strong interest in working with computer technologies such as operating systems and networking protocols Excellent customer-oriented technical consultative skills Ability to diagnose and fix hardware and software issues for both desktops and servers Candidate must live within a 45-minute commute of the office from which they will be working. Candidates outside this distance must be willing to relocate prior to commencing employment. Higher Tier applicants- two or more of the following Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers Configuration of TCPIP settings on network and troubleshooting TCPIP issues You have worked in an IT troubleshooting position for at least 3 years in an MSP type environment or at least 5 years if supporting just a single organization. You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium sized business Yoursquod rather spend most of your time on challenging issues rather than common day to day IT support requests Yoursquod like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls. Yoursquod like to spend a part of your day mentoring others with less experience Nice to Haves Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required. Degrees in Information Systems or similar

Keywords: The Goshen Group, Philadelphia , Tech Support Engineer, Engineering , King Of Prussia, Pennsylvania

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