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Service Desk Engineer

Company: Kforce Technology Staffing
Location: Philadelphia
Posted on: March 27, 2020

Job Description:

RESPONSIBILITIES Kforce has a client that is seeking a Field Engineer in King Of Prussia, Pennsylvania (PA). Summary Our client is looking for a Field Engineer to work as a member of our Service Delivery Team. This person is responsible for delivering excellent on-site customer service and technical expertise for our customers. In addition, the successful candidate will work directly with our Client Account Managers, Service Desk, and Tier 3 Support personnel to implement organizational level solutions to our diverse customer environments. Responsibilities Support, deploy, and configure end-user and infrastructure hardware to customers location as required Resolve customer technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware Troubleshoot and resolve customer reported issues that can't be resolved remotely by the SSI Service Desk Provide in-place solutions with implementation and support VPN, Terminal Services, and Citrix Communicate with customers - keeping them informed of incident progress as needed Provide technical support at the network level WAN and LAN connectivity, routers, firewalls, and security. Support disaster recovery solutions Maintain system documentation and review in ConnectWise REQUIREMENTS Operational knowledge of multiple operating systems and services - not limited to Windows Desktop and Windows Server versions Well-versed with both on-prem and O365 implementation of Microsoft Office Suite Interpersonal skills such as telephony skills, communication skills, active listening and customer care Ability to diagnosis technical issues Ability to multitask and adapt to changes quickly Technical awareness ability to match resources to technical issues appropriately Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast-moving environment Willingness to travel locally to customers a majority of the workday Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status

Keywords: Kforce Technology Staffing, Philadelphia , Service Desk Engineer, Engineering , Philadelphia, Pennsylvania

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